Sales Operations Manager

 Glenside, PA

Req Number: 235026

The Manager – Sales Operations CoE oversees the overall support function of the Reporting CoE. Key areas of focus will be design and delivery of Territory Management best-practices, CRM-based reports and account administration, and providing customer-centric support/responsiveness for ADP’s Sales business units. They must understand the unique needs of the BUs and lead their teams to provide the sales organization with relevant and rapid execution of sales support initiatives and CRM-based insights. The individual must also bridge the gap between BU Partners, Automation and Sales Operations by delivering on critical go-to-market deployment initiatives, maintain turnaround expectations and developing the team of CoE Analysts.


  • The position identifies critical synergies and relationships between BU and Sales Operations and presents utilization strategies that can be effectively implemented within the broader CoE organization
  • Leads in planning and structuring resolution for points of escalation and formulate quick effective deliverable of CRM-based Territory and Reporting support back to Sales
  • Manages, coaches and develops a Team Lead along with a group of senior CoE analysts to help develop techniques applicable to designing/developing Report & Territory deployment that span all BUs
  • Bridges the gap between BU expectations, by identifying business needs, sourcing of data, and directing the Reporting CoE projects/scope of work to the right resources for timely deliverables
  • Development of training in the areas of SFDC dashboard creation, sales reporting and delivering improved metrics workbooks each week
  • Provide input into the CoE’s current and future talent development and process improvement
  • Performs adhoc sales analysis, manages quick turnaround requests items, and identifies workarounds to ensure continuity in CoE support
  • Manage CoE Requests workflow to CoE Analysts and ensure Just In Time territory assignment and SLAs
  • Improve ways to cleanse and streamline SFDC data to reduce duplicates and erroneous information

Key attributes:

  • Relationship builder and connector, ability to strive in fast-paced evolving work environment
  • Agent of Change and driver of employee culture and engagement
  • Data analysis, project management and soft skills
  • Ability to formulate problem statements and structure analysis to solve them
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Ability to manage multiple initiatives
  • Ability to work effectively in cross-functional and matrix teams
  • Ability to influence leaders through presentations
  • Team and organizational leadership


  • Bachelor’s Degree in Business Administration or related field
  • 5-7 years experience in SFDC Analytics, Business reporting, Data Management/Utilization and Business Intelligence
  • Prior experience with CRM platforms and competency in Microsoft Office Suite

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Ownership mindset, making the customer top priority, curiosity and high ethical standards
  • Excellent interpersonal and relationship management skills
  • Excellent written and verbal communication skills, along with organizational and time management
  • Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc), MSWord and Powerpoint skills
  • Detail oriented with strong analytical skills and judgement/decision-making ability
  • Ability to work in a fast-paced, performance-based environment and meet deadlines
  • Work independently and proactively drive issues to resolution
  • Knowledge of HR and Payroll industry tools and best-practices, a plus

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