Associate Fulfillment Specialist

Wolters Kluwer Glendale, CA
Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.

Responsibilities:

* Develop strong relationships with internal/external customers, vendors and jurisdictional agencies

* Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels

* Assist internal/external customers and/or vendors with order fulfillment and problem resolution

* Understand, demonstrate, and explain WKLS service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors

* Make well informed and timely decisions to meet client expectations and requirements

* Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results

* Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction

* Assist customers, team members and/or vendors with training on all products, jurisdictional requirements and company databases using a consultative approach

Qualifications:

* Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast paced, multi-functional customer focused environment

* Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred

* Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills

* Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal

* Ability to multitask and demonstrate ability to problem solve

* Excellent analytical, organizational, time management and problem solving skills with the ability to work in a fast-paced, high-energy environment

* Ability to work overtime as needed

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn

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