Retention Representative
Centene Corporation
 Getzville, NY

Position Description

Position Purpose: Responsible for retaining current membership by assisting members with the completion and processing of Government health program applications; responds to all inquiries regarding the application process from both new and existing members and strives to meet daily production metrics designed to achieve higher membership retention.

Provide member resolution by researching, analyzing, and documenting inquiries regarding program eligibility; answer application and service questions regarding the programs and services to maintain and attract membership; conduct follow-up calls reminding members to return recertification applications, and request missing documentation if warranted.

Develop and maintain relationships with existing members by providing guidance and assistance through the recertification process; demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by the Plan; modify delivery skills accordingly to overcome objections and retain members; identify solutions to issues and concerns.

Complete all required paperwork and documentation necessary to complete the application process; track and input actions taken during the recertification process to ensure all member accounts correctly reflect activities performed.

Input, update, and create member information on databases to maintain customer accounts; utilize computer systems to perform administrative functions.

Education/Experience: High School Diploma required. Previous Customer Service experience. One to two years related experience required. Proficiency in Microsoft Office: Excel, Word, Access; Lotus Notes; Internet. Proficiency in one or more languages other than English. Business Analysis Knowledge: Skilled to work in a fast paced environment. Must have strong analytical and problem solving skills. Customer Service: Skilled to communicate with all levels of management, internal and external customers. Ability to work well as a member of a team or alone. Effective Business Communication: Skilled in communicating with technical and business constituencies in writing effective business specifications and requirements.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.