Customer Service Expeditor
QPS Employment Group
 Germantown, WI

Position Title: Customer Service Expeditor

Wage: $22.00 - $26.00/hour

A Customer Service Expeditor job in Germantown, WI is available through QPS Employment. To be considered for this position a demonstrated attention to detail and accuracy with the ability to prioritize, plan and organize effectively is required. This position supports expedites and intervenes on non-standard-sized orders, advising best-available shipping dates to the Customer Care Specialist. Additionally, this position escalates critical delivery issues to management. The salary for this position is $22.00 - $26.00/hour.

Customer Service Expeditor job responsibilities include:

- Follow up on customer emergencies such as vehicle/line downs and surprise orders that disrupt regular forecasting and deliveries.

- Support expedites and intervene on non-standard-sized orders, advising best-available shipping dates to the Customer Care Specialist

- Work with Supply Chain to obtain revised ship dates on past due orders; update dates in ERP

- Escalate critical delivery issues to management

- Communicate expedite information to Customer Care Specialists and Sales on back orders and expedites based on inputs from Materials on component lead times and scheduling

- Attend back order meetings

- Create and send out weekly open order/expedite reports

Qualifications:

- High School Diploma or GED

- Background in customer service

- Must be professional in dealings with customers, objective, and understands the concepts of emotional intelligence.

- Good organization skills; diligent in follow-ups and passionate about problem solving

- Excellent interpersonal and communication skills

- Customer service orientation and collaboration skills

- Strong attention to detail and accuracy

- Self-motivated with a sense of urgency

- Strong Excel skills and proficient with other Microsoft programs (including Outlook, Word & PowerPoint)

If you are interested in this Customer Service Expeditor job in Germantown, WI please click APPLY NOW. For other opportunities available at QPS Employment go to www.qpsemployment.com/professional. If you have questions about the please contact Dana Metzger at dana.metzger@qpsemployment.com or 262-754-6386.

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