Georgetown 02 - Cross Functional Rep - Service

Business Unit / Department Mission: The Cross Functional Partners will be able to provide general customer service, production, packaging, stocking, rotation, and sanitation duties across a variety of departments.

ESSENTIAL FUNCTIONS AND PROCESS RESPONSIBILITIES (Other duties may be assigned as necessary)

* Performs the following duties in the service, center store, and perishables departments

* When not performing the Cross Functional Representative duties, will work on the Front End as a Checker

* Acquires knowledge of multiple departments and understands the processes and policies of each

* Builds, stocks, and maintains displays and fixtures

* Ensures compliance with departmental SOPs and store operating procedures to include Food Safety and Company Sanitation guidelines

* Assists with inventory control; loads, unloads, and moves product

* Slices, packages, labels, rotates, merchandises, culls, and prices product

* Provides excellent customer service and takes customer orders as needed

* Answers customer questions regarding products and assists them with selections

* Cleans and sanitizes sales floor, display cases, prep areas and equipment

* Uses suggestive selling techniques to meet customers- needs and build department sales

* Makes regular announcements to inform customers of product

* Has a flexible schedule that can accommodate shifts of different departments

* Properly handles and maintains the operation of all equipment

EXPERIENCE AND EDUCATION PREFERRED

* Must be 18 years of age

* High school diploma (or equivalent)

* 6 months - 1 year of H-E-B Store Operations experience

* Good Customer Service Skills

* Reading and Writing Skills

* Communication/Interpersonal Skills

* Adaptability across a wide range of departments and skills

* Ability to work autonomously

* Computer systems knowledge (Symbol, ACR, Label Machine)

* Company Orientation

* Safety Training

PHYSICAL AND OTHER REQUIREMENTS

The essential all-encompassing physical requirements of the Cross Functional Rep include:

* Occasionally: sits, reaches overhead, reaches at floor, crouches, kneels, crawls, climbs stairs, climbs ladders

* Frequently: stands, walks, reaches at shoulder, reaches at knee, bends, stoops, squats, twists, pushes/pulls with arms, performs fine motor movements, shoulder abduction, cervical flexion, radial/ulnar deviation, wrist flexion/extension, lateral trunk flexion, thumb press

* Constantly: reaches at waist, pivots, grasps, pinches

* Must be able to demonstrate the ability to lift up to 95 lbs.

* Must be able to demonstrate the ability to manage in excess of 100 lbs.

* It is the responsibility of the individual partner to never lift beyond his/her own safe lifting limit. If the partner feels that an item is too heavy to lift, push/pull, and/or carry, the partner must: (1) break the box down into lighter/smaller, more manageable components, which he/she is comfortable with safely handling; (2) ask for assistance from another partner; or (3) ask for assistance from a manager.

While performing the duties of this job, the employee is:

* Occasionally exposed to: heat (non-weather) and loud noises.

* Frequently exposed to: wet and cold (non-weather) conditions/environment

* This work environment is one in which is fast paced and requires detailed work and precision.

* The environment also includes working with customers and being attentive to their needs.

Department Specific Physical Requirements:

Bakery

The essential physical requirements of the Cross Functional Rep in this department include:

* Occasionally: sits, reaches overhead, reaches at knee, reaches at floor, stoops, squats, crouches, kneels, climbs stairs, pivots, twists, pushes/pulls with arms, pinches, performs fine motor movements, shoulder abduction

* Frequently: stands, walks, reaches at shoulder, bends

* Constantly: reaches at waist, grasps

* Must be able to demonstrate the ability to lift up to 50 lbs.

* Must be able to demonstrate theability to manage in excess of 70 lbs.

Cosmetics

The essential physical requirements of the Cross Functional Rep in this department include:

* Occasionally: sits, reaches overhead, reaches at shoulder, reaches at knee, reaches at floor, bends, stoops, squats, crouches, kneels, climbs stairs, pivots, twists, pushes/pulls with arms, pinches, performs fine motor movements

* Frequently: stands, walks

* Constantly: reaches at waist, grasps

* Must be able to demonstrate the ability to lift up to 45 lbs.

* Must be able to demonstrate the ability to manage in excess of 45 lbs.

Dairy

The essential physical requirements of the Cross Functional Rep in this department include:

* Occasionally: reaches overhead, reaches at shoulder, reaches at knee, reaches at floor, bends, stoops, squats, crouches, kneels, climbs stairs, pivots, twists, pushes/pulls with arms, pinches, performs fine motor movements

* Frequently: stands, walks

* Constantly: reaches at waist, grasps

* Must be able to demonstrate the ability to lift up to 37 lbs.

* Must be able to demonstrate the ability to manage in excess of 83 lbs.

Deli

The essential physical requirements of the Cross Functional Rep in this department include:

* Occasionally: reaches overhead, reaches at shoulder, reaches at knee, reaches at floor, bends, squats, crouches, kneels, climbs stairs, pivots, twists, pushes/pulls with arms, pinches, performs fine motor movements

* Frequently: stands, walks, stoops

* Constantly: reaches at waist, grasps

* Must be able to demonstrate the ability to lift up to 86 lbs.

* Must be able to demonstrate the ability to manage in excess of 86 lbs.

Drug/GM

The essential physical requirements of the Cross Functional Rep in this department include:

* Occasionally: reaches overhead, reaches at shoulder, reaches at knee, reaches at floor, bends, stoops, squats, crouches, kneels, climbs stairs, pivots, twists, pushes/pulls with arms, pinches, performs fine motor movements

* Frequently: stands, walks

* Constantly: reaches at waist, grasps

* Must be able to demonstrate the ability to lift up to 50 lbs.

* Must be able to demonstrate the ability to manage in excess of 50 lbs.

Floral

The essential physical requirements of the Cross Functional Rep in this department include:

* Occasionally: reaches overhead, reaches at shoulder, reaches at knee, reaches at floor, bends, stoops, squats, crouches, kneels, climbs stairs, climbs ladders, pivots, twists, pushes/pulls with arms, pinches, performs fine motor movements

* Frequently: stands, walks

* Constantly: reaches at waist, grasps

* Must be able to demonstrate the ability to lift up to 54 lbs.

* Must be able to demonstrate the ability to manage in excess of 54 lbs.

Gas Station

The essential physical requirements of the Cross Functional Rep in this department include:

* Occasionally: stands, walks, reaches overhead, reaches at shoulder, reaches at knee, reaches at floor, bends, stoops, squats, crouches, ,kneels, climbs stairs, pivots, twists, pushes/pulls with arms, pinches, performs fine motor movements

* Frequently: grasps

* Constantly: sits, reaches at waist

* Must be able to demonstrate the ability to lift up to 40 lbs.

* Must be able to demonstrate the ability to manage in excess of 40 lbs.

Grocery

The essential physical requirements of the Cross Functional Rep in this department include:

* Occasionally: reaches overhead, reaches at shoulder, reaches at knee, reaches at floor, bends, stoops, squats, crouches, kneels, climbs stairs, pivots, twists, pushes/pulls with arms, pinches, performs fine motor movements

* Frequently: stands, walks

* Constantly: reaches at waist, grasps

* Must be able to demonstrate the ability to lift up to 50 lbs.

* Must be able to demonstrate the ability to manage in excess of 76 lbs.

Market

The essential physical requirements of the Cross Functional Rep in this department include:

* Occasionally: reaches overhead, reaches at knee, reaches at