VOA Office Manager

Westgate Resorts Gatlinburg, TN
SUMMARY

The main purpose of this position is to manage the VOA Agents that sell rental option packages to families who are unable to become owners the day of presentation.

DUTIES

Ensure that plenty of VOA Agents are scheduled to cover the sales floor

Ensure that VOA Agents are motivated to keep the energy going for sales.

Provide customer service to all potential owners.

Make sure the sales representatives are available to go on another tour.

Ensure that they available to the VOA agent to answer all questions for a potential VOA package to be sold

Make sure that payroll is submitted so the VOA Agents are paid for their hours on a biweekly basis.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITIES

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand, walk, and talk or hear. The team member frequently is required to sit. The team member must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.