Rooms Coordinator

Westgate Resorts Gatlinburg, TN
SUMMARY

Assist housekeeping management staff in assigning daily operational duties and communications for the housekeeping department by performing the following duties.

DUTIES

Answer phones following proper etiquette guidelines

Provide Welcome Center and Front Desk with daily Inventory of units needed for check in

File daily paperwork

Process all rooms, housekeeping service and clean rooms report

Maintain update of room status by color coding the property grid and changing status in Dejawin

Maintain communication with Front Desk to receive information regarding: Inventory of units needed for the day, VIP units needed for the day, Cleaning services needed for the day

Maintain communication with Housekeeping Managers and Supervisors regarding the following: Unexpected checkouts, VIP arrivals and cleaning services, Pre-registered rooms, Update on clean rooms every hour, Status of owner units (all owner units must be ready no later than 2:00 pm on Friday, Saturday, and Sunday), have units ready for Welcome Center (status 9)

Maintain adequate inventory of clean units for Front Desk

Assign units to be cleaned for the following business day

Assign Daily Cleaning Services to include mid-weeks, piece work for property cleaning teams

Maintain Daily Totals of units cleaned and/or serviced by Housekeeping Department and/or Outside contractors.

Receive final update from Inspectors on units that are on inspection status to determine weather they belong back into inventory for Front Desk

Inform management and take notes on any problems with the units

Process All Rooms report and file with daily paperwork.

SUPERVISORY RESPONSIBILITIES

No Supervisory Responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

25 WPM Typing Speed, Excellent oral and written communication skills. Good organizational Skills.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or three months to six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITIES

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member is occasionally required to walk. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. May become noisy during high season.

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