Sales and Service Representative (Bank Teller)
First Citizens Bank
 Garner, NC

Position Description:

As one of the largest family-controlled banks in the US, First Citizens Bank promotes a positive collaborative work environment, work life balance, excellent benefits and an opportunity to grow your career.

As a Sales and Service Representative at First Citizens Bank you will handle customer service transactions, branch administrative activities, identify referral opportunities for bank partners and process traditional teller transactions.

In this role, you'll receive the training, support and tools you need to build a meaningful career. We're looking for people who want more than just a job – who want to make a difference in the communities where we live and work. Apply today and explore what'spossible with a career at First Citizens Bank.

What will make you successful in this role?

Proactively look for ways to enhance service and referral performance by supporting Bank initiatives and leveraging tools to enhance activities.

Ensure service and referral activities are aligned to create value for both the client and the bank.

Use problem-solving, listening, understanding and responding techniques to address client needs.

Uncover opportunities to make quality referrals to branch or other business partners.

Demonstrate the Bank's service standards of accuracy, responsiveness, courtesy, partnership and responsibility along with other service expectations.

Work as a team by maintaining helpful and courteous interactions with others and keep communication lines open.

Adhere to all regulations, compliance and Bank policies, procedures and delegated authorities.

Manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interaction.

Position Requirements:

Basic Qualifications:

High school diploma or GED with a minimum of 6 months experience processing transactions in a customer service or sales role.

Preferred Skills:

  • Effective interpersonal/customer service skills
  • Proficient computer navigation skills
  • Ability to communicate clearly and effectively with customers and coworkers