Front Desk Receptionist - Dental
Community Health Connections
 Gardner, MA

Requisition Number: DRAFT01630

Essential Duties and Major Responsibilities:

  • Receives and directs incoming patients
  • Registers new patients into the system accurately and in a timely fashion
  • Reviews and updates existing patient information related to demographics and insurance
  • Follows established health center protocol for the check-in, encounter form production, and check-out
  • Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
  • Answer multi-line phones, directing calls as appropriate and taking accurate messages, distributing to appropriate provider of staff person.
  • Places reminder calls to patients with upcoming appointments
  • Follows established health center protocol for daily cash reconciliation
  • Schedules walk-in appointments and in collaboration with appropriate clinical staff
  • Schedules patient appointments according to established protocol
  • Copies dental records as requested by patients, insurance companies, and other outside sources
  • Demonstrate understanding and commitment of the health center mission
  • Demonstrate understanding and commitment to the established CHC Values and Standards
  • Performs other job related duties as required or assigned

Minimum Qualifications:

  • High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred
  • Bilingual in Spanish or Portuguese REQUIRED.
  • 1 year similar work experience dental or medical office environment preferred
  • Computer skills for accurate data entry
  • Knowledge of basic medical terminology preferred
  • Demonstrated interpersonal relationship skills
  • Demonstrated proficiency in reading, writing and speaking in English
  • Demonstrated ability to work in a fast paced, high telephone call volume office environment