Public Safety Communications Specialist

City of McKinney Frisco, TX
Summary

TYPICAL HIRING RANGE (based upon years of experience)

$42,624.00 - $50,940.00/Annual

$20.4923 - $ 24.4902/Hour

WORKING FOR THE CITY OF MCKINNEY

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist.

OUR CORE VALUES

City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.

SUMMARY OF POSITION

Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required.

Essential Functions/Knowledge, Skills, & Abilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service.

* Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions.

* Operate multi-channel public safety radio system.

* Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system.

* Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public.

* Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s).

* Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system.

* Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance.

* Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information.

* Comprehend and apply city ordinances, policies and procedures.

* Monitors National Weather Service.

* Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations.

* Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department.

* Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.

* Drives to other City locations for meetings, etc. as required.

OTHER JOB FUNCTIONS:

* Perform other duties as assigned or directed.

KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS

* Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).

* Speak clearly and precisely.

* Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures.

* Work well under pressure.

* Exercise good judgment and make sound decisions in emergency situations.

* Operate computer terminals for specialized access with various automated data banks.

* Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis.

* Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards.

* Concentrate on assigned tasks through many distractions.

* Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc.

* Ability to consistently arrive at work on time.

* Ability to work holidays, weekends and nights as needed.

* Ability to be called in to work on short notice whenever emergent situations or weather require.

* Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect.

* Build professional relationships with internal staff and customers.

* Offer flexibility and adaptability, especially during times of stress and change.

* Communicate effectively both orally and in writing.

Required Qualifications

MINIMUM QUALIFICATIONS

A high school diploma or GED, plus four years' experience in a high public contact that required decision making and problem solving under stressful conditions. Prior experience in a multi-task environment involving data entry, phones and/or radio communications. Four (4) years of any combination of Police, Fire, EMS, Military or other high-volume applicable dispatch environment.

Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity.

Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

CERTIFICATES, LICENSES, REGISTRATIONS

Must obtain, Basic Telecommunicator and NCIC/TCIC or Full Access Operator plus Emergency Medical Dispatch (EMD) within one year from hire date.

CONDITIONS OF EMPLOYMENT

* Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test.

* Must have Class C Texas Driver's License

* TCOLE Intermediate Telecommunicator Certification

* Be able to work various shifts including nights, holidays, and weekends.

Physical Demands/Supplemental

PHYSICAL DEMANDS

Tasks involve exerting up to ten (10) pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

WORK ENVIRONMENT

Work takes place in a relatively safe, secure, and stable environment with periods where errors can lead to significant physical consequences.

The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.

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