Customer Service Representative - Islanders Bank

Banner Bank Friday Harbor, WA
Customer Service Representative Opportunity Overview

As a Customer Service Representative with Islanders Bank you will be assist the Retail Services Manager with daily customer service operations by referring a full range of banking services and products to individual clients, with an emphasis on meeting client needs, providing exceptional client service, and actively referring new clients.

As a Customer Service Representative with Islanders Bank you will have the opportunity to:

* Actively participate on all bank sales promotions and provide input to Retail Service Manager

* Refer business cash management products as appropriate

* Open personal and business accounts

* Maintain existing accounts and resolve client concerns in a manner that ensures client satisfaction and meets all procedural requirements

* Act as a leader in providing exceptional customer service

* Assist with organizing customer service operational workflow

* Lead and ensure provide exceptional customer service and proactively refers bank products based on customer needs

* Develop and maintain extensive knowledge of all bank products and services

* Proactively recommend and refer bank products based on client needs

* May interview merchant card service customers and process MES requests

* Open customer accounts in accordance with all account opening and account ownership verification procedures and compliance requirements

* Answer client questions of a more complex nature, resolve any issue(s) or referring to the appropriate department

* Actively contribute to the team, through self-development and exchanging of ideas

* Oversee and assist with assigned audits and reporting to the Customer Service Representatives

* May provide backup to Customer Care Representative

* May provide back-up for Tellers:

* Process bank transactions accurately and efficiently. May process more complex bank transactions.

* Balance daily work within standards and minimize risk by identifying any potential fraudulent transactions.

QUALIFICATIONS

Education & Certifications

* High School diploma or equivalent required

Experience

* 2 or more years banking experience

Preferred Skills

* Effective oral and written communication skills; proper phone and email etiquette

* Detail oriented with strong organizational skills; ability to handle multiple tasks

* Strong math and problem solving skills

* Competent use of computers, calculators, and other office equipment

Compensation & Benefits

* Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection

* Paid vacation time, sick time and 10 company paid holidays

* 401k (with up to 4% match)

About Banner Bank

For more than a century, Banner Bank has played an important part in the history and growth of the communities we serve by delivering competitive financial services to our clients. Today, Banner Bank is a publicly held bank holding company with $10 billion in assets, over 2,000 employees and more than 200 locations, in Washington, Oregon, Idaho, California and Utah. Banner Bank is a super community bank which strives every day to give back to our communities, helping to make them better places in which to work and live.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

NOTICE TO RECRUITMENT AGENCIES:

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.