Patient Service Representative - Orthopedics
Job Summary: Works collaboratively and pro actively to coordinate and manage patient flow by being the first to greet, instruct, direct and schedule patients and visitors. Incorporates a positive team approach to serve as a liaison between patients and medical support staff. Familiar with all aspects of the office operations including scheduling, registration, coding, balancing, medical records, transcription, and collections. Key public relations position often dealing with patients concerns/complaints.
Education/Experience: High School Diploma or Equivalent with 2-5 years prior field related and/or other job related experience prefered. Ability to handle multiple tasks in a fast paced work environment. Display evidence of strong customer service skills. Proficient in the use of computers and basic office equipment utilized by FHN. Display a working knowledge of medical terminology and insurance preferred.