Contact Center Customer Service Inbound/Outbound I

Company Description

Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, health care and home care. Kelly Services is an Equal Opportunity Employer.

Job Description

Answers inbound customer calls

Researches and solves general billing issues

Handles customer requests that come through mail and emails

Identifies whether customer calls should be forwarded to appropriate staff and completes call transfer, if necessary

Responsible for completing multiple paperwork forms to resolve customer issues.

Generates customer letters in response to customer queries

Recognizes, documents, and alerts Team Leaders and Supervisors of customer contact trends.

Participates in department and company meetings.

Experience with Microsoft Office Excel/Word/PowerPoint is preferred

Other duties assigned.

Qualifications

High School Diploma

1 + years Customer Service Experience

Prior experience in an administrative function