Leasing Consultant

Middleburg Management Franklin, TN
Leasing Consultant

Leasing Consultant

Reports to: Community Manager

Department: Property Management

Supervises: N/A

FLSA Status: Non-exempt

Job Summary:

Under the direction of the Community Manager, the Leasing Consultant is responsible for maximizing occupancy by generating qualified traffic by networking within the local community, scheduling, appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.



  1. Responsible for successfully leasing apartments, maintaining lists of available apartments, responding to telephone inquiries, qualifying prospective residents, showing apartments to Company standard, and preparing all move-in paperwork.
  2. Initiate sales activity; maintain knowledge of market to maintain competitive edge; conduct monthly telephone market surveys and bi-monthly physical shop.
  3. Maintain market, demographic, economic and community knowledge. Recommend strategies and programs for on-site marketing activity.
  4. Promote resident and business referral and conduct outreach programs.
  5. Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters and resident retention.
  6. Telephone prospective companies to identify appropriate contacts, qualify and drive leads through the sales pipeline.
  7. Tele-market, cold-call, set appointments, and pro-actively contact prospective businesses.
  8. Utilize sales techniques such as; how to lead negotiations, overcome objections and closing on the perspective residents.
  9. Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support. Provide regular status reports and task update lists.
  10. Recommend programs and strategies to increase qualified traffic and closing ratios.
  11. Follow up with prospective residents; telephone calls within 2 hours, and repetition of same if necessary. Ensure both timely and accuracy of entering prospect and resident data into software system.
  12. Input daily traffic numbers, maintain closing ratio of 50% on qualified traffic, perform at 85%+ on shopping reports.


  1. At move in, inspect the apartment with the new resident, fill out move in inspection forms, review all leasing paperwork and property rules.
  2. Manage renewals, track lease expirations, record notices to vacate and interview residents for reason, prepare lease expiration letters and renewal leases.
  3. Collect and accurately process and report receipt of application fees, security deposits, rents and other fees.
  4. Accurately enter all prospect and resident data into property management software in a timely manner.
  5. Keep files, desk, and leasing area organized.
  6. Comply with all Fair Housing regulations and other laws as they relate to property specific guidelines and occupancy standards.
  7. Inspect market readies and models each morning and notify service operations of any deficiencies.


  1. Maintain market knowledge with weekly telephone inquiries and monthly physical market shops.
  2. Review collateral and advertising and make recommendations on market strategies to Community Manager and Director of Marketing.

Customer Service:

  1. Assist in planning and preparation of resident functions.
  2. Walk the property for curb appeal and overall property appearance.
  3. Record and act on resident service requests, ensuring excellent customer service with same day or maximum 24 hour follow up.
  4. Answer the phone by 2nd ring, and use courteous and professional communication with all customers.
  5. Advise Community Manager of conditions at the community affecting the resident’s safety and dissatisfaction or the properties preservation.
  6. Available for emergencies, resident functions, community affiliated events and weekends.
  7. Accept accountability for all your actions
  8. Maintain professional dress and conduct at all times.
  9. Perform other duties as required.

Minimum Education/Training/Experience:

Bachelor’s degree or equivalent. 1-year customer service or sales experience. Excellent English communication skills, both verbal and written.

Additional Desired Qualifications:

Entrata and/or RealPage experience, Microsoft Office, computerized accounting experience.

Must be available to travel.


Microsoft Word, Outlook, and Excel. Knowledge of personal computers, Internet applications, and accounting and property management software, printers, telephones, fax machine, photocopier.

Physical Requirements:

Requires use of telephones and computers. Must be able to walk apartments and grounds including steps. Occasionally requires lifting 20 pounds or less.

Ideal candidate will be outgoing, friendly, well spoken, articulate and will have experience in new lease-ups of apartment communities.

Based in the Washington, DC metropolitan area, Middleburg is a fully integrated real estate operating company specializing in the acquisition, development, and management of quality apartment communities throughout the southeastern United States.

Ideal candidate will be outgoing, friendly, well spoken, articulate and will have experience in new lease-ups of apartment communities.

Related Keywords:

property management, leasing consultant, sales, real estate, marketing, apartments, multi-family, multifamily, apartment community, leasing office, lease, hospitality, hotel