Local Account Manager
Expeditors International of Washington, Inc.
 Franklin Park, IL

“We're not in the shipping business; we're in the information business“ -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Scope of position: To create a unique Expeditors customer experience through total ownership of and accountability to:

  • Understand global customer's profile, needs and expectations.
  • Retain existing business and continuous pursuit of global business development.
  • Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.
  • Proper Customer Account structure in CRM following the company's global standards.
  • CRM input and management ensuring data integrity at all times.
  • Assist in creating and maintaining Customer SOPs
  • Ensure full ownership of tactical responsibilities by operational and customer service team(s).
  • Leverage and implement Expeditors reporting tools and value add solutions.
  • Ensure global visibility and collaboration across Expeditors' Network.
  • Drive global alignment and engagement with the customer through Meetings and Reviews.
  • Accountability to maintain and pursue a global opportunity pipeline.

Requirements- Skills, Education, Experience:

  • University or equivalent business qualifications
  • Minimum 3 years Expeditors or industry experience
  • Proven work experience in business development
  • Knowledge of Expeditors products, services and operating systems
  • Proficient in MS Office and CRM software
  • Strong presentation skills
  • Proven project management skills
  • Analytical skills
  • Ability to implement and manage performance against KPIs

All your information will be kept confidential according to EEO guidelines.