Deltek Talent Management

Universal Health Services Franklin, MA


Position Title: Medical Secretary & Assistant

Scope: Arbour Counseling Services and Arbour SeniorCare

Location: Franklin, MA

Reports To: Office Manager

Position Summary:

Medical Secretary & Assistant answers the phones, greets clients, accepts co-pays and books future appointments for clients. S/he will pay particular attention and offer support to the administrative needs of the prescribers, facilitating a smooth, efficient, and quality experience for the client. This person must effectively and professionally interact with clients, clinicians and prescribers to procure timely appointment offerings and maintain a positive relationship with customers.

Essential Responsibilities may include, but not limited to:

* Authorization for prescriptions

* Answers incoming calls

* Greets clients and inform clinicians of appointment arrival

* Accepts co-pays

* Books future appointments for clients with the prescriber and/or clinician

* Updates patient information into the computer system; enter patient data for DrFirst EHR

* Enters billing into computer system daily

* Verifies insurance coverage and client co-payments and obtain authorizations for treatment from the client's insurance pay source

* Assists clients with requests for medication refills by communicating same to prescriber

* Assists in completion of prior authorization forms concerning medication refills to be signed by prescriber

* Pulls and prepares medical records for prescriber's next day of appointments

* Assists office staff if and when necessary

* Other duties as needed

Special Position Requirements

* Excellent people skills

* Prior Knowledge of authorizations for prescriptions

* Basic Computer Skills

* Ability to prioritize work assignments and manage time properly

* Ability to communicate effectively by phone

* Ability to work in a fast-paced environment

* Values team work

* Strives for Service Excellence

* Establishes and maintains effective working relationships within the agency and related sources

* Ability to sit or stand for extended periods of time

* Ability to lift and carry 15lb.


* 2+ years of office experience in an outpatient medical office

* High School Diploma/GED

* Associates Degree or Certificate preferred

For More Information Please Contact:

Latricia Forbes-Scott

Office Manager

Arbour Counseling Services

38 Pond Street - Suite 101

Franklin, MA 02038


508-520-6783 (F)

Job Requirements


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