Electronic Banking Associate - Generalist
Citizens Bank of Northern Kentucky
 Frankfort, KY

SUMMARY:

Perform various operational support duties relating to the WesBanco MoneyCard, ACH, and Wire Transfer. Performs a variety of routine daily tasks; reviews reports; performs account reconciliation duties; provides assistance via telephone or email in response to customer or banking center inquiry; processes data entry information through various task related electronic systems; and performs other clerical duties as assigned.

CUSTOMER SERVICE SKILLS:

Willingness to provide a level of service which will clearly differentiate us from our competitors.

INTERPERSONAL SKILLS:

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers.

Ability to handle workload pressure and deadlines.

Ability to maintain confidentiality.

ESSENTIAL JOB DUTIES:

Ability to use a personal computer with knowledge/ability to learn Microsoft Office products, including Word and Excel and internet. Ability to learn electronic banking systems.

Provides customer service via phone, mail, and email.

Processes application requests, maintenance, research, and customer or banking center initiated requests through task related electronic systems.

Gathers statistical information as requested or required.

Performs clerical duties associated with compliance requirements.

Ability to perform general clerical duties and operate various departmental equipment, file, answer phones, take messages, and handle detail work.

Understands basic accounting/bookkeeping principles, can prepare general ledger entries and can prepare debit/credit entries to deposit accounts.

May reconcile some accounts.

May from time to time be assigned other job duties and or responsibilities with or without prior notice.

Ability to type with speed and accuracy.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.