CL Technical Coordinator, Underwriting (291230-670)

Frankenmuth Insurance Frankenmuth, MI
Under limited supervision and with significant independent judgment, responsible for collaborating with Profit Centers to assist in the achievement of productivity, quality, efficiency, consistency, and business goals by developing, promulgating and monitoring performance to best practices, supporting staff skill development, and serving as a subject matter expert.

Essential Duties and Responsibilities:

1. In cooperation with Profit Center staff and leadership, ensures commercial lines best practices by:

a. Researches, develops, and implements policies, procedures and processes

b. Develops and delivers job skills training to commercial lines rating, underwriting, and loss control staff

c. Identifies skill gaps relative to commercial lines best practices and provides performance improvement consulting and support

d. Monitors the performance of the rating, underwriting, and loss control functions and makes recommendations for continuous improvement

e. Acts as a subject matter expert, providing rating, underwriting, and loss control expertise to business units

2. Develops and executes effective commercial lines internal quality control processes and procedures to ensure a consistent work product, including the design and coordination of commercial lines internal audit processes

3. Serves as Business Lead and/or resource on corporate projects representing the commercial lines/rating, underwriting, and loss control functions

4. May provide leadership to junior staff by assigning tasks, training and providing guidance. May provide input to management regarding junior staff performance.

5. Performs other duties as assigned

Required Experience

Master's degree (M.A.) or equivalent; or six to ten years related experience and/or training; or equivalent combination of education and experience.