Assistant Manager, CRM & Customer Analytics

Hyundai Motor America Fountain Valley, CA
At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It's time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Purpose:

~ Support operations for all new vehicle sales CRM programs with direction from Manager and Senior Group Manager of the department

~ Manage all aspects of procurement, purchase requests, budgeting tracking and reporting for Customer Relationship department

Major Responsibilities:

~ Manage Tier 3 CRM OnDemand program with guidance from CRM Manager and Senior Group Manager

~ Support CRM Manager on operational execution of all Tier 1 CRM activity

~ Support CRM Senior Manager of Customer Analytics on providing weekly, monthly, and ad hoc analytical reporting for HMC and for HMA leadership

~ Collaborate with marketing agencies to ensure program launch meets business requirements

~ Partner with internal teams, including incentives and legal, to ensure accuracy and compliance

~ Provide campaign reporting to business stakeholders throughout HMA

~ Develop and maintain an annual department budget with conjunction from the Senior Group Manager

~ Manage all purchase requests/change notices and work with key departmental, purchasing and legal personnel to develop contracts with critical vendors and to ensure proper budget approval and agreements are in place

~ Manage the timely payment of all invoices to vendors

~ Manage project estimate with IWA on a timely manner

~ Provide accurate and timely budget report and accrual tasks

~ Prepare annual budget planning document and input final budget to the system

~ Perform additional ad-hoc duties as necessary.

Authority:

~ Approve email deployment post all required internal and external approvals are in place and testing has been completed

~ Problem identification, problem solving/resolution, creation and routing of PR's.

Education:

~ Must be a high school graduate

~ Bachelor's degree preferred

Related Experience:

~ Five to Eight years of experience of which at least four years of directly related experience in CRM marketing.

~ Two to three years related automotive experience desired.

~ Agency and/or vendor experience a plus.

Skill / Knowledge:

~ CRM experience

~ Budgeting

~ Digital media

~ Social media

~ Analytics-reporting-statistics

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.