Customer Service Representative (DOC)

BloodSystems Fountain Hills, AZ
Schedule: Monday - Friday; 10:30am - 7:00pm

PRIMARY PURPOSE:

Under direct supervision, this position is responsible for achieving goals for recruiting current, lapsed, and potential donors, and scheduling them to donate at an in-center location or area blood drive.

DUTIES AND RESPONSIBILITIES:

Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Schedules appointments with current, lapsed, and/or potential blood donors for whole blood or automated donations.

Follows appropriate script and messaging guidelines as directed by management.

Schedules appointments of appropriate quality to ensure a good donor show rate and manageable donor flow.

Confirms scheduled appointments with donors.

Responds to donor questions; elevates to appropriate staff as necessary.

Obtains and updates donor information (e.g., demographic and deferral information) in call lists.

Codes donor records appropriately based on the information provided by the donor, other parties, and management.

Performs basic clerical duties.

Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

Knowledge/ Education

High School Graduate or GED preferred.

Licenses/ Certifications

None.

Experience

No experience required.

Six months experience in related field preferred.

Skills/Abilities

Clear speaking voice and effective communication skills in order to motivate and persuade people to donate blood.

Basic computer skills preferred.

Able to work flexible hours including evenings and weekends.

Able to sit for long periods of time.

* EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail toaccommodation@bloodsystems.org or call 1-844-220-2612 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.

For more EEO information about applicant rightsclick here

For information about Pay Transparency rightsclick here

Our organization participates in E-Verify, for more informationclick here

All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.

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