RC Customer Service Representative
roppe
 Fostoria, OH

Requisition Number: RCCUS01268

Job Summary

Responsible for communicating with internal and external customers in regards to orders, products, deliveries, technical information, and other matters of similar nature as required.

Essential Functions and Responsibilities:

  • Submit order entries through email or EDI.
  • Manage customer service calls
  • Generate Backorder, TRIPI, and Allocation reports
  • Process return authorization and credit memos
  • Process EDI orders, lab samples, and freight quotes.
  • Monitor truckloads
  • Train new employees
  • Support new and current team members on an ongoing basis this includes filling in and covering other team members when the need arises.
  • Cover the switchboard operator for all breaks and lunches.
  • Maintain a positive approach to internal and external customers and co-workers.
  • Other duties as assigned

Essential Functions:

  • Excellent communication and interpersonal skills required.
  • Ability to accurately write or otherwise record information such that it is readily useable by coworkers, customers, vendors and others;
  • Ability to communicate with coworkers, customers, vendors and others.
  • Detailed oriented, good with basic math and able to work in team environment required.
  • Experience and ability to work in computer applications.
  • Ability to work without supervision and to make appropriate decisions.
  • Ability to process work with accuracy and to perform multiple tasks simultaneously.
  • Ability to use a computer, including but not limited to its keyboard, touchpad, monitor and mouse.
  • Ability to accurately write or otherwise record information such that it is readily useable by coworkers, customers, vendors and others.
  • Ability to work with office equipment including but not limited to printers, copiers, calculators, and telephones.
  • Ability to work in a stationary position in usually an office environment for an extended period of time.
    • Physical activity includes sitting, maneuvering around out on plant floor, talking, hearing, handling, reaching, and feeling.
    • Ability to stoop to pick up items off of the floor.
    • Ability to reach above your head to obtain or place work related materials.
    • Ability to periodically lift and move documents, files, file folders and other materials necessary to maintain consistent workflow.
    • Ability to move about the office, plant and grounds as necessary to deliver and receive work related materials or to meet with coworkers, customers, vendors and others.
    • Must dress professionally and appropriately.

Education, Experience, and Qualifications:

  • High School Diploma or GED equivalent required.
  • Minimum of two years’ experience in customer service required.
  • Experience in computer applications.
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