Workforce Planning Coodinator - DFW Call Center

Employment Type

Full Time

Position Description

* Assists Operations Management to resolve schedule and attendance adherence issues

* Assists in generating Contact Center staffing forecasts

* Completes work assignments and priorities

* Complies with company policies, procedures, and standards of ethics and integrity

* Ensures Contact Center performance is within pre-set parameters

* Makes changes to call center traffic channels, volume allocation, or scheduling in response to unexpected staffing or call volume changes

Minimum Qualifications

* 2 years Walmart Stores or contact center experience.

* 2 years experience assessing or developing business or scheduling processes in a production, sales, or customer service environment.

* 2 years experience in contact center, retail, or related field.

* 2 years experience working with contact center workforce scheduling systems.

Additional Preferred Qualifications

* 1 year experience analyzing and forecasting data, and creating reports.

* 1 year experience providing technical support and troubleshooting Windows platform systems, or Avaya VoIP (voice over internet protocol) telephony.

* 1 year experience providing technical support, programming, or troubleshooting telephony, network, or desktop systems within Walmart IT (Information Technologies) division.