Team Lead - Schedule Template Coord.

JPS Health Network Fort Worth, TX
JPS Health Network is a $950 million, tax-supported health care system for Tarrant County in North Texas. Anchored by a 537-bed acute care hospital, the network includes more than 46 community-based clinics, including 20 school-based clinics. John Peter Smith Hospital is home to Tarrant County's first and only Level 1 Trauma Center, its only psychiatric emergency services site and has the largest family medicine residency program in the nation. Our network employs more than 6,500 people.

Acclaim is our medical practice group and is comprised of a multispecialty medical practice group designed to align clinical providers with a common set of incentives and expectations supporting operational, financial and clinical performance improvement.

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Job Title:

Team Lead - Schedule Template Coord.

Requisition Number:


Employment Type:

Full Time


Community Health

Compensation Type:


Job Category:

Support Services

Hours Worked:


JPOC 1350

Shift Worked:


Job Description:

Description: The Schedule Template Coordinator Team Lead is responsible for providing supervisory support to the Schedule Template Coordinator team members. The Scheduling Coordinator is responsible for compiling and maintaining the schedules for all Community Health/Acclaim providers; scheduling templates, clinical site utilization, manage the day to day operations of provider templates, and ensure adherence to the established scheduling policies and standards. This position performs regular quality assurance audits to identify opportunities for improvement to ensure a seamless patient experience & increased patient access.

Typical Duties:

* Oversees the work of other personnel by training, allocating and monitoring work. Performs work of a similar nature.

* Assists with annual performance evaluations, feedback and with the interview process. Prepares biannual evaluations.

* Assists with corrective action plans if necessary.

* Calculates and monitors registration accuracy, quality assurance and/or scheduling volumes to optimize patient access and maximize clinical slot utilization.

* Resolves scheduling issues with Manager, Director, academic affairs department, department heads, physicians, and other hospital staff.

* Assists in developing, establishing and maintaining procedures and standards.

* Works clinic schedules cancellation and adjustment request forms: cancelling, rescheduling and notifying patients of appointments.

* Assists with oversite of Community Health PRN Patient Access Registration Pool

* Trains clinic staff on scheduling template usage.

* Identifies clinic scheduling needs and assists in the development and implementation of continuous process improvement.

* Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

* Reviews and maintains productivity of assigned work queues by submitting and requesting insurance verification and referral authorizations for requested services.

* Facilitates and/or participates in administrative staff meetings and attends other meetings as appropriate.

* Performs all other job related duties as assigned.


Required Education and Experience:

* High School Diploma, GED or equivalent.

* 1-2 years of experience using Microsoft Professional Office Suite including Word, Excel and Outlook.

* 2 plus years of experience using Epic Cadence, ADT or Prelude or other scheduling/registration software.

Preferred Education and Experience:

* 2 plus years of supervisory experience.

Preferred Licensure/Certification Specialized Training:

* Bilingual skills

Location Address:

1350 S. Main Street

Fort Worth, Texas, 76104

United States