Program Management - Field Programs
Bldg Technologies %26 Solutions
 Fort Worth, TX

What you will do:

The Program Manager provides oversight and responsibility for management of the portfolio of assigned projects executed and managed by Johnson Controls a large Banking account based in Charlotte, NC. The Program Manager is responsible for providing regular project communications, both internally and externally to the appropriate stakeholders so that projects are delivered on time and within budget. The Program Manager provides a single point of contact to clients for resolution of project and operational issues, and performs periodic project and program reviews, making recommendations for improvement and marshalling the implementation of those recommendations. Actively participates in sequencing projects, adjusting timelines, and modifying scope documents to achieve Program objectives.

How you will do it:

  • - Understanding the client program objectives and alignment of operational support activities to meet those objectives . Establishment of Program standards, policies and processes. Ensuring proper program alignment with all individual Projects.
  • - Facilitates communication with the client and Johnson Controls IS internal stakeholders. Regularly engages the client to maintain current pulse on client perceptions, needs, challenges and potential business opportunities.
  • - Working with the Operations Manager, takes ownership for maintaining high levels of customer satisfaction. Advocates for the client while maintaining ability to counsel client when program improvements require client-side modifications. Strives to achieve trusted advisor status with client.
  • - Monitoring and providing oversight of projects. Regularly compile and communicate information related to critical activities, resources and timelines.
  • - Create Executive-Level Dashboards to report overall Program Health.
  • - Working with the Strategic Account Manager, ffacilitates regular performance reviews with all key stakeholders. Acts as liaison between client, Sales, COEs, Field Delivery Teams, and Business Partners when reviewing and revising key Program elements.
  • - Creation and ownership of the program management plan.
  • - Initiation of the program’s projects.
  • - Ensures that the program has adequate support.
  • - Monitors the program against plan.
  • - Ensures benefits are identified, measured, tracked and realized.
  • - Assists in identification of program level risks and manages same.
  • - Provides support, mentoring and advice to project managers.
  • - Reports on project status to program executive (regional director).
  • - Monitor and control project performance.
  • - Implement and operate a project controlled environment (Johnson Controls Playbook requirements).
  • - Develop and maintain a project scoreboard.

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What we look

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  • B. S., Computer Science, Engineering or equivalent
    industry experience performing functional program management in a complex
    physical security environment.
  • 5 years physical security experience,
    including regular interface with general contractors, property managers and
    client stakeholders.   Thorough understanding of both installation and service
    elements of operational performance.
  • Excellent leadership skills, min. 5
    years’ experience managing professionals in a construction setting, with
    thorough understanding of permitting and union complexities.
  • Self-starter, ability to review processes
    and instill continuous improvement methodologies, including institution and
    execution of a formal quality assurance program.
  • Strong verbal and written communications
    skills, including presentation skills.  Ability to lead and participate in
    meetings, representing both Johnson Controls and the client border-bottom:transparent;background-color:inherit;background-position-x:0%;
    background-position-y:100%“>Physsecbackground-color:inherit“> as required.
  • Technical expertise preferred – certification or
    exposure to enterprise-wide access control and video systems, ideally with
    experience in AMAG and Verint.
  • Organizational skills, ability to adjust
    labor efforts to fluctuating demands.  Working closely with sales and program
    management leadership, exploit Johnson Controls organization to bring thought leadership
    to the client.
  • Must be background-color:inherit“>based in the Western USbackground-color:inherit“>, local facility site visitsbackground-color:inherit“>, with regular and frequent travel (up to 25%) to
    Charlotte, NC client Headquarters,background-color:inherit“> background-color:inherit“>West/US Facilitiesbackground-color:inherit“> or to LPM or major stakeholder locations as
    required.
  • Create and lead QBR efforts for the
    client.  Cobackground-color:inherit“>mmunicate regularly with program owners, regional
    managers and multiple management factions of the client / Johnson Controls
    support to ensure best practices and consistency are achieved.
  • Use of Project Management Portfolibackground-color:inherit“>o toolsets, such as background-color:inherit“>Smartsheet-webkit-user-drag: none;-webkit-tap-highlight-color: transparent;background-color:
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  • Desired experience/background in IT industry and
    engineering.
  • Project management certification background-color:inherit“>(PPM/CSPM) -webkit-user-drag: none;-webkit-tap-highlight-color: transparent;background-color:
    inherit“>desired – if not present, will be enrolled in certification process.

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font-variant-ligatures: none !important“>background-color:inherit“>Johnson Controls

International plc. is an equal employment opportunity and affirmative action

employer and all qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, national origin, age, protected

veteran status, genetic information, status as a qualified individual with a

disability, or any other characteristic protected by law. For more information,

please view color:inherit;cursor:text“>background-color:inherit“>font-variant-ligatures: none !important“>EEO is the Law-webkit-tap-highlight-color: transparent;font-variant-ligatures: none !important“>-webkit-tap-highlight-color: transparent;background-color:inherit“>. If you are an individual with a disability and you

require an accommodation during the application process, please visit -webkit-user-drag: none;-webkit-tap-highlight-color: transparent;color:inherit;

cursor:text“>background-color:inherit“>font-variant-ligatures: none !important“>www.johnsoncontrols.com/careers-webkit-tap-highlight-color: transparent;font-variant-ligatures: none !important“>-webkit-tap-highlight-color: transparent;background-color:inherit“>.