History

DSS Research Fort Worth, TX
DSS Research is an innovative market research firm that applies quantitative and qualitative methodologies, matched with state-of-the-art technology, to conduct market research studies for health care organizations. As a result, our clients gain invaluable insight and knowledge into an ever-changing industry and the people they serve.

Since the beginning, DSS Research has benefited from the skills and dedication of extraordinary people. Today, we continue to seek the best talent to build upon our 30-year success story. In return, our employees enjoy a progressive corporate culture, supportive work environment, opportunities for professional growth, and a chance to provide market research services to health care organizations across the country.

Desktop Support Technician - Entry Level

We are presently searching for a Desktop Support Technician who can join the DSS Research team.

Essential Duties and Responsibilities:

The Desktop Support Technician is responsible for logging and tracking all customer support requests, along with diagnosing and troubleshooting issues prior to escalating to other IT team members. Support responsibilities will cover all user devices including computers, laptops, mobile devices, printers, scanners, UPS, and telephones. The incumbent will also do equipment inventory, recycling, and administrative duties as required. THIS IS AN ENTRY-LEVEL POSITION IDEAL FOR RECENT GRADUATES OF AN INFORMATION TECHNOLOGY EDUCATIONAL PROGRAM.

Education: All applicants must have a high school diploma.

Requirements:

* Possess intermediate knowledge of computers and networks and how they work

* Be familiar with troubleshooting electronic devices and using hand tools

* Desire to learn and develop necessary skills for success

* Communicate effectively with end users with a customer-focused attitude

* Research information on the internet efficiently; be resourceful

* Have strong organization skills

* Be dependable, responsible, and flexible

* Work with minimal supervision and exhibit a sense of urgency

* Show initiative and take proactive approach to work

* Lift up to 50lbs when needed

All job applicants must be authorized to work in the United States and be able to pass a drug screen and criminal background check.

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