Senior General Manager

General Growth Properties, Inc. Fort Wayne, IN
Company Overview

GGP has an immediate need for a Senior General Manager at Glenbrook Square in Fort Wayne, IN.

GGP Inc. is a leading real estate investment trust (REIT) that owns and operates high-quality retail properties that provide an engaging experience in an outstanding environment. Our regional shopping centers are destinations for retail, lifestyle, dining, entertainment and so much more. We are an S&P 500 company, headquartered in Chicago, with retail properties in 40 states spanning from Hawaii to Maine. At GGP, values matter. Our passionate team is comprised of experts across a range of specialties that share a goal to ensure our properties are continuously evolving and innovating to meet the needs of our communities. Our company culture celebrates collaboration, encourages an entrepreneurial spirit and values diversity. We are very proud to retain premier talent who are in it to win it. We invite you to be part of our success story.

Position Overview

The Senior General Manager (GM) of a GGP property is the team leader who has the responsibility for enhancing the value of the property, maintaining the physical integrity, creating an environment which enhances guest experience, and supporting tenant sales to position the property for future growth. The Senior General Manager must possess advanced shopping center management experience and will utilize that experience to achieve operational excellence in all areas.


* Support the property and corporate strategic plan

* Know and understand property financials including historical trends and variance analysis

* Maintain the common area to specified GGP standards

* Identify efficiencies and participate in sustainability initiatives, as applicable

* Support the execution of Leasing, Specialty Leasing, Development and Marketing activities

* Foster key relationships within the community

* Ensure the center meets all governmental regulations

* Manage capital projects and oversee tenant construction

As a leader of a property within the esteemed GGP portfolio, the Senior GM displays this leadership presence by inspiring and leading others to achieve the desired financial and strategic results of the shopping center in the following core areas:


* Develop key relationships with local officials and organizational heads to create a consistent resource of new, timely local market information:

* Review local city council agendas, building & safety reports, and zoning hearings

* Meet regularly with local government officials (County Executive, Mayor, City Manager, Police Chief, Fire Official, Economic Development, Planning/Zoning Dept, and Emergency Management)


* Leadership - manage and develop the talent of the property team including, but not limited to:

* Supervising, leading and training the on-site employees, while also ensuring contract compliance for contracted vendors

* Owning the full life cycle of staff including, but not limited to, recruiting, on boarding, performance management, training/coaching, and off boarding

* Providing an engaging work environment by linking the property team to our culture, values and mission through team-building, idea sharing and employee recognition

* Driving interdepartmental relationships and communication in an effort to align to the property strategic plan


* Maintain a clean, safe and secure standard by building an outstanding hospitality environment with attention to detail in all operational standards

* Identify ways to personalize and customize the guest experience within your property

* Set the tone for merchant and contracted services to provide a strong guest experience aligned with GGP best practices

* Maximize guest satisfaction by quickly and effectively resolving guest concerns


* Prepare and manage the property annual capital and operating expense budgets

* Implement the capital expense plan in a timely, conscientious manner for both the short-term and long-term projects

* Forecast appropriately and anticipate future windfalls and risks to the budget

* Identify and exercise operational expense control strategies and tactics

* Assist the Capital Markets team with loan refinances

* Understand and manage the real estate tax process (alongside tax contractor) to ensure timely payments and appeals if necessary

* Assist Accounting with Accounts Receivable for local and business development tenants

* Revenue support

* Provide outstanding support to achieve the property's leasing goals. Consider all efforts that will increase revenue

* Ensure that, at all times, vacant spaces are presentation ready and accessible for the Leasing Rep and their clients

* Assist the Leasing Rep in presentation preparation, market tours and provide other financial and logistical information and support as requested

* Administer leases, reciprocal easements agreements, license agreements and other operating covenants to insure full compliance

* Ensure the property is positioned for future growth by understanding market changes such as demographics, competition, community and governmental issues, as well as, economic development plans


* Manage the shopping center facility to the highest standards achieving operational excellence on a daily basis

* Manage, supervise, lead and develop the talent of center personnel to ensure operational excellence

* In conjunction with National Operations and Legal, ensure the center meets all ADA regulations.

* Ensure maintenance of all property operating systems such as HVAC, fire, energy management, etc.

* Manage on-site Tenant Coordination efforts

* Ensure timely turnover of space including all required documentation

* Procure Landlord work project estimates and ensure project completion

* Ensure successful early or on-time store openings

* Manage all lien related matters

* Create and execute a 5-year capital plan. Support the successful implementation of ROI capital projects while also proactively identifying ROI projects specific to your property

* Bid, select and manage all locally-sourced contracted services that support the property

* Manage all nationally-sourced contracted services that support the property

* Understand the property's security needs based on business hours, current trending, traffic levels, and any tenant driving/creating special scheduling circumstances

* Prepare and host regular training for various emergency scenarios by utilizing the Emergency Response Plan

* Lead and act as the primary point of contact and spokesperson for the property during local crisis events


* Minimum of 5 years of regional shopping center management experience; 8 years preferred

* Minimum of 3 years of supervisory experience, 5 years preferred

* Adept in financial analysis, budgeting and forecasting

* Strong ability to lead and influence a diverse group of people

* Strategic business orientation while maintaining attention to detail

* Excellent communication skills

* The ability to work with and communicate effectively with tenants and contracted services personnel.

* Computer skills that include Excel, Microsoft Word or other word processing programs

GGP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.

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