Sales Associate

Massage Envy Fort Wayne, IN
Overview

Responsibilities

As a sales associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

* Promoting the Wellness Membership Program.

* Understanding and informing client's on massage, skincare, and stretch services.

* Provide excellent customer service to members and guest in order to extend the best experience possible.

* Setting and checking members and guests in and out for appointments.

* Greeting members and guests upon arrival.

* Re-engaging inactive members.

* Keeping management apprised of member concerns and following manager's policies, procedures and direction.

* Upholding the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy.

* Staying updated on retail products and promotions.

* Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

Qualifications

Qualified candidates will:

Education, Skills and Training:

* Have a high school diploma or equivalent (GED).

* Previous sales or customer service experience (highly preferred)

* Possess basic math and cash handling experience.

* Have strong phone and computer skills.

* Have previous customer service experience (preferred).

* Be able to prioritize and perform multiple tasks.

* Work cohesively with others in a fun and fast-paced environment.

* Possess general knowledge of massage and esthetic services and modalities.

Communications and Personal Interactions

* Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location's management and team.

* Maintain client confidentiality.

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* Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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