Director of Operations - KTB

Leap Brands
 Fort Wayne, IN


The Director of Operations serves as the primary link between our client and the franchise community and corporate locations. This position is responsible for helping owners and company stores increase sales and decrease operational costs by coaching them how to effectively operate their unit(s). The Director of Operations applies leadership, influence, and functional expertise to create meaningful, productive partnerships with each assigned franchise point of contact. Through these partnerships, the Director of Franchise Operations will provide advice, counsel, coaching, and assistance to the franchise owners/operators to impact and improve the sales, profits, and operating standards of the business. The Director of Franchise Operations will leverage relationships to ensure achievement of the short and long-term goals of the Company and its Shareholders. The Director of Franchise Operations must develop and maintain a strong sense of ownership of the assigned territory and provide leadership to and constant protection.


  • Partner with the franchisee to diagnose barriers which affect performance and assist with developing business plans to maximize improvement (operations, marketing, training, human resources, etc)
  • Collect and maintain an active working knowledge of the key business metrics for their assigned franchisees portfolio of restaurants and use these metrics to analyze issues and opportunities for each restaurant and the franchisee s business as a whole.
  • Ensure franchisee compliance with all Standard Operating Procedures, Operations Assessment Report and Mystery Shop standards and develop corrective action plans, milestones and timetables where appropriate
  • Assist franchisee with assessing talent and bench strength at all levels to achieve short and long term business needs
  • Assist franchisees with developing and maintaining a capital plan sufficient to meet all development and remodel obligations
  • Serve as franchisee representative and advocate with restaurant support center points of contact
  • Fully understand the purpose and benefits of new programs and decisions in order to effectively influence franchisees and obtain requisite buy-in; provide feedback when programs or communication are inadequate


  • Bachelor’s Degree preferred
  • Minimum of 5+ years in a field operations-oriented leadership role within the food service industry
  • 5+ years of Franchise support experience
  • Proven ability to deliver results, effectively influencing decisions through strong negotiation skills
  • Demonstrated ability and experience to consult with and influence business owners. Advanced knowledge of consultative approaches and experience guiding leaders to make better business decisions
  • Strong understanding of P&L Statements, budgeting and controllable costs
  • Must have a demonstrated track record of meeting operational goals; standards; building sales and maximizing profits
  • Excellent interpersonal skills