Scheduling Manager

GFA International Fort Myers, FL
GFA International is currently seeking a full-time Scheduling Manager in our Fort Myers, Florida office.

GFA is a full-service engineering consulting firm specializing in geotechnical engineering, environmental consulting, and material testing, and building inspections. Established in 1988 and is Floridas Leading Engineering Source Our clients include contractors, developers, owners, engineers, architects, state and local governments, school boards, departments of transportation, universities, banks, and realtors.

Job Summary:

* Scheduling

* Project Management

* Fleet Tracking

* Report Management

* Contract Management Support (work scheduled per contract)

* Relationship Development (phone and email communication)

* Project Preparation and Review

* Specification Review for New Projects

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Scheduling

* Manager will be responsible for scheduling and coordinating all field personnel

* Manager will take all incoming scheduling calls and emails from clients for new and ongoing projects

* Manager will track GFA vehicle locations as related to field operations and scheduling

* Manager will check in with all field staff after each project is complete

* Manager will ensure technicians arrive as scheduled and coordinate with client any delays

* Manager shall ensure lab samples and chain of custody are promptly and correctly delivered to lab

Contracts / Project Management:

* All new contracts will be reviewed for technical specifications before scheduling work activities

* Manager will notify Department Manager of any projects being scheduled without a signed contract

* Manager will work with Department Managers on managing project budgets and overruns

Operations:

* Manager will assist Department Manager in review of timesheets as related to scheduling and field operations for accuracy

* Manager will work with Department Managers on meeting target profit percentages by scheduling efficient scheduling

* Manager will monitor the turnover of field reports to ensure all reports for scheduling requests have been turned in daily

Marketing

* Manager will maintain a high level of customer services as the main contact for many GFA Clients

* Coordinate Change Orders with Team Members when performing work outside of contract scope

* Manager may be included in estimating, proposal review, RFP, RFQ preparation and review for CMT services.

Training & Licensing

* Manager will ensure field staff have the required certifications for the scheduled work activities

Competency:

* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

* Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

* Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

* Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

* Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

* Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

* Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

* Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.

* Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

* Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

* Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

* Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

* Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

* Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

* Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

* Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

* Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

* Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

* Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

* Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

* Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have working knowledge of all Microsoft Office products including Outlook and Excel. Must be able to use search engines of the internet and navigate in and out of web based management sites and company file directories.

Experience:

A background in the construction industry is preferred and demonstrates the ability to read and review construction plans and specifications.

Supervisory Responsibilities:

Directly supervises 10 or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may lift and /or move up to 25 pounds.

Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms.

To be considered for employment please complete the application in its entirety.

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