Transportation Specialist

The Hertz Corporation Fort Lauderdale, FL
General Responsibilities

The Transportation Specialist is an essential member of the Hertz Local Edition team. As a brand ambassador, the Transportation Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

* Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.

* Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.

* Ensure optimal operational efficacies to provide customers the best rental car experience

* Work in a fast paced environment, while providing helpful customer service that enhances the customer's rental experience.

* Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.

* Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.

* Assist customers with various post rental inquiries that involve the rental and billing process

Mandatory Requirements

Educational Background:

High school diploma (or equivalent)

Professional Experience:

* Ability to work in a fast paced environment with a variety of tasks.

* Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.

* Previous customer service.

* Strong time management and organizational skills are required

* Computer literate and detailed orientated.

* Must have a valid driver's license, be 20 years of age, with an acceptable driving record

Knowledge:

* Customer service resolution practices

* Excellent communication techniques

* Sales Management/Coaching ability

Skills:

* Demonstrate good written and oral communication skills.

* Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.

* Demonstrate professionalism and interpersonal skills.

* Show a high level of ownership, accountability and initiative.

* Proven experience of working well within a team.

* Ability to work flexible shifts including weekends and holidays; and work overtime as required.

* Willing to work outdoors during all weather conditions.

* Assist with special administrative projects when needed.

* Ability to stand for long periods of time.

* Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets