Host Person / Terminal 3 & 4
Delaware North Companies
 Fort Lauderdale, FL

Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Hostess – Fort Lauderdale Airport

Terminal 3 & 4

Position Summary

Greets and seats guests in accordance with Company's GuestPath Universal Service Standards and applicable Operational Standards.

Essential Functions:

  • Reviews floor plan, creates seating chart
  • Greets guests and seats them at tables or in waiting areas
  • Seats guests according to seating chart, server rotation and guest preference and provides guests with menus.
  • Maintains control of the seating and wait times
  • Cleans and maintains Host station; contributes to the cleanliness of the dining and bar areas.
  • Inspects dining and serving areas to ensure cleanliness and proper setup.
  • Answers any guest questions regarding service, and provides general assistance for guests and employees.
  • Speaks with guests to ensure satisfaction with food and service, and responds to complaints.
  • Thanks guests as they are leaving
  • Performs other duties as assigned

Non-essential Functions:

  • Resets tables after guests leave
  • Assists as needed with general cleaning, removing and emptying garbage, bussing tables, and re-stocking supplies and food product.

Education & Experience:

  • Prior experience in guest service environment preferred

Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to Company's GuestPath Universal Service Standards
  • Attentive and detailed oriented.
  • Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
  • Capable of performing specified procedures and following instructions.
  • Effective communication skills; ability to communicate with guests and co-workers

Physical Requirements:

  • Ability to remain on feet for entire length of shift
  • Ability to maneuver between tables and around corners.
  • Frequent walking, bending, lifting, reaching, and stretching.
  • Ability to lift and carry up to 35 lbs.
  • Visual acuity and hearing sufficient to read seating chart and communicate with guests

Environmental Working Conditions:

  • Indoor, climate-controlled restaurant environment
  • May occasionally be exposed to variable temperatures depending on the season

Nothing in this job description restricts the management's right to assign or reassign duties and responsibilities on this job at any time.

Delaware North Companies, Inc. is an Equal Opportunity Employer