Help Desk Specialist

Keiser University Fort Lauderdale, FL
HELP DESK SPECIALIST Location:Fort Lauderdale, FLSchool Name:Office of the Chancellor Keiser University is a regionally accredited, private, career university that provides educational programs at the undergraduate and graduate levels for a diverse student body. The main campus is located in Fort Lauderdale with campuses located throughout the State of Florida and internationally. Through quality teaching, the University is committed to provide all students with opportunities to develop the knowledge, understanding, and skills necessary for successful employment. Committed to a students first philosophy, Keiser University prepares graduates for careers in business, criminal justice, health care, technology, hospitality, education and career-focused general studies.

Inherent in our Mission is service to the community. This service includes community partnerships, involvement with various constituencies and various continuing education programs.

DESCRIPTION

Keiser University's Office of the Chancellor is seeking a Help Desk Specialist.

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Primary responsibilities include:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Train computer users.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Run reports to determine malfunctions that continue to occur.

Associates degree and A+ certification preferred.

This is a full time position that requires day and evening availability.

For consideration, only online applications will be accepted. For further information, you may contact your local campus. Campus contact information listed on our website at www.keiseruniversity.edu

Thank you for your interestin our school system. Our schools prohibitdiscrimination and harassment based on race, color, creed, religion, sex,gender, national origin, citizenship, ethnicity, marital status, age,disability, sexual orientation, gender identity and gender expression, geneticinformation, veteran status, or any other status protected by applicable law tothe extent prohibited by law.

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