Software Support Engineer

Ultimate Software Fort Lauderdale, FL
We're looking for a Software Support Engineer to join our Development team who loves finding solutions to technical issues, problem solving and helping clients in need. You'll work together with a team of Software Engineers to dive deep into client issues and figure out what's going on, whether through testing, reverse engineering or debugging. As a hands-on Developer with strong analytical, problem solving, and troubleshooting skills, you'll be called on to find creative solutions to C#/.Net code, SQL stored procedures, Javascript, HTML, data changes, or whatever is needed to solve the problem. Our Software Support Engineers are curious, creative and compassionate technical folks with the ability to work independently as well as brainstorming collaboratively to get stuff done. If that sounds like you, apply for the Software Support Engineer position today!

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's "Best Places to Work in Technology" for 2018 and #3 on the "100 Best Companies to Work For" list in 2018. Ultimate is also ranked #1 on the Fortune's "100 Best Workplaces for Millennials" for 2017 and #3 on its "Best Workplaces for Diversity" list for 2017.

Primary Duties and Responsibilities:

* Interacts with Production Support and the customer, when the customer's issue cannot be resolved directly by first and second level Support

* Provides technical assistance and support to customers if issues are encountered

* Analyzes issues as described by the customer through testing, reverse engineering and/or debugging and determines the best course of action to resolve

* Designs and develops creative solutions to C#/.Net code, SQL stored procedures, Javascript, HTML, data changes, or whatever is needed to resolve the issue

* Builds and tests the solution, deploys it to the client's environments, and validates the resolution

* Provides status updates to clients on a regular basis

* Includes all appropriate departments to facilitate a successful resolution to any client issue

Required Qualifications:

* Minimum of 3 years Microsoft SQL Server general experience

* Minimum of 3 years T-SQL – Stored Procedures experience, Functions, Views

* 5+ years programming experience in a business application environment

* Minimum of 3 years' experience in ASP.Net design and programming

* Minimum of 3 years' experience in C# and .Net Framework design and programming

* Minimum of 3 years' experience in XML

* Minimum of 3 years' experience in JavaScript/JQuery/Knockout

* Minimum of 3 years' experience in HTML and Cascading Style Sheets

* Subversion or other source control protocol knowledge

* Teamwork is a must

* Strong analysis, change control, task management and time management skills

* Excellent written and verbal communication is required to communicate with internal and external customers

* Strong analytical and problem-solving ability

* Ability to manage expectations of self and others

* Organized, self-motivated, hardworking, dedicated, with a strong sense of accountability

* Excellent positive customer service skills

Preferred Qualifications:

* Ability to manage priority amongst multiple issues

* Prior consulting experience

* Comfortable working directly with clients

* HR and/or Payroll background a plus

* Strong decision-making ability


* A degree in Computer Science, Software Engineering, IT or a related field is a plus

Travel Requirement:

* Limited travel upon request

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes.

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