Call Center Project Manager
Careers at Consultis
 Fort Lauderdale, FL

WE ARE UNABLE TO OFFER SPONSORSHIP OR THIRD PARTY REPRESENTATION FOR THIS POSITION



Consultis, a premier Technical Solutions Provider and IT Staffing Firm with the single focus of pairing the right candidate with the right employment opportunity is currently searching for a Project Manager (Call Center) for a Contract opportunity with our South Florida based client.



Position Overview:



Primary focus is on project management of a call center vendor migration and working with 3rd party vendors. Key responsibilities include project plan maintenance including updates to project tasks and milestones, assigning resources and ensuring deadlines are met, monitoring project budget versus actuals, preparing project status reports and analytics, managing the functional requirements process and delivery assessments, tracking project risks and issues, ensuring PMO standards and methodology and followed, and for managing overall administrative tasks with in the project. Works with the implementation partner/vendor to help with a smooth transition.



Requirements/Responsibilities:



  • Develops, executes and manages project deliverables using project artifacts such as Project Charter, Vendor SOW, Project Plan. Meeting coordination including logistics and agendas, resource scheduling and assignments, risk assessments and controls, project plan maintenance, management of task/milestone completion by larger project team, identification/resolution of project obstacles, project status reports. Ensure PMO standards and methodology are followed throughout the project.

  • Develops bi-weekly financial budget review process to ensure budget versus actuals are on track and escalate as needed. Prepare budget status reports and serves as the escalation point for invoice issues.

  • In-depth functional knowledge and expertise in development and execution of project plans and delivery of results.

  • Requires application of professional theories to conduct analytical/problem-solving and technical skills.

  • Demonstrated success in leading, initiating, researching, evaluating, planning, organizing and directing with the purpose to ensure sound, best-practice standards are in place and provide direction to the project goals and objectives.

  • Experience managing cross-functional teams composed of both internal and 3rd-party resources as well as resources distributed across multiple geographic locations.

  • Strong understanding of project implementation lifecycle. Exceptional written and verbal communication capabilities in both individual and team settings.

  • Ability to communicate effectively with diverse people and individuals at various levels within the organization. Ability to exchange information and collaborate with colleagues and peers.

  • Proficiency in the use of Office products (Word, Excel, SharePoint, PowerPoint).

  • Independently works towards established goals and objectives. Updates and monitors plans, procedures, and programs to meet overall project goals and deliverables and ensures that the larger project team is meeting deadlines and milestones. Collaborates with multi-functional directors and assists in the development of objectives and plans. Applies judgment to determine appropriate escalation of project issues and risks.


Required Qualification or Skills:



  • Experience using Smartsheet

  • Bachelor’s degree required with course work in business administration, information technology, or in a field focused upon applications of technology or business process management.

  • Six years of progressively responsible experience in portfolio and project management with implementations in cross-functional, complex organizations. Working knowledge of enterprise student systems.

  • Project Management Professional (PMP) Certification

  • Scrum Masters Certification desired.


TO APPLY FOR THIS POSITION:



Please apply online through Consultis' application process. This will register you into our database allowing us to better qualify and present you with opportunities. Provide as much information as possible including telephone #s, email, local address, resume, skills, availability, relocation preferences, acceptable travel percentage, salary history, work history, references and job type categories. Should you experience trouble please feel free to contact us directly at 561-750-8745



You may also email your resume to: JudiL@consultis.com



WE ARE UNABLE TO OFFER SPONSORSHIP OR THIRD PARTY REPRESENTATION FOR THIS POSITION