Product Support Specialist

Newton Software Fort Collins, CO
As a Product Support Specialist, you'll be a key player in our highly touted Client Services group. The Support team is constantly giving a first impression to customers and we have the opportunity to make every interaction a positive experience. This role also offers the chance to interact with each and every team across our business when dealing with a number of technical challenges and crucial support requests.

If you're looking for a company where you will be challenged, respected, valued and that's invested in your personal development, a solid compensation package, and working with a great team that doesn't play politics, this is an opportunity for you.

Responsibilities:

* Provide superior first & second line customer and product support through email [primary] and phone [secondary] by responding to inbound customer issues and questions

* Ensure that customer careers pages and applications are implemented according to specification while maintaining the look and feel of the customer's brand

* Research, test and reproduce software issues reported by customers and escalate with our development team when needed

* Track and manage customer issues with our development team and ensure that we close the loop with the customer after resolution

* Assume responsibility for mapping and managing data imports for new customers from 3rd party ATSs

Requirements:

* Minimum one year experience with Technical / Product Support in a SaaS based environment

* Strong analytical skills and intellectual curiosity with a desire to solve problems

* Strong focus on clients and ability to self-manage multiple projects at once with little oversight

* Tolerance for ambiguity and flexibility for changing requirements

* Excellent verbal and written communication skills are a must have

* Ability to communicate clearly and effectively with all customers [internal and external]

* Above all else, have fun and love what you do

Nice to Have:

* Hands on experience with HTML, CSS, Javascript

* Previous experience with Newton or another ATS

* Solid aptitude for technical concepts