Customer Service Representative - Dispatch

Infinity Texas Air & Electric Forney, TX
Face it... Your job sucks! Why are you still working there?! You're not happy and trust me, those close to you know it too. Would you like to be part of a company family that focuses on the right things in life? Come work for the premier heating and cooling specialists in the Forney area! Infinity Texas Air is immediately seeking an exceptional Customer Service Representative to bring their skills and energy to our business where it will be appreciated and rewarded. We have an immediate opening for those who would like to join a healthy and prosperous team of champions. Don't let yourself fall into the confusing forest of a dead-end job. Move into an employment situation that will allow you to show your true, bold colors. Start down the road that can change your life, click the link below and fall into a colorful, bright future!

About Infinity Texas Air

Infinity Texas Air & Electric is a customer-focused heating and air-conditioning company that was originally started in 2007. Located in Forney, TX, we employ highly trained people whose goal is to make our company the best service company in Forney, Rockwall, Crandall, Kaufman, & Cedar Creek Lake areas. Our company specializes in designing, engineering, and installing complete comfort systems for owners of existing homes and buildings. Our entire company works hard to make our customers experiences with us hassle-free and enjoyable. Come join our team!

A Day in the Life as a Customer Service Representative Dispatcher

The CSR Dispatcher position schedules and books the service or sales appointments when clients and prospects call, develop profitable sales and acquire customers through our established sales and marketing program, identify new business opportunities by performing direct sales activities and providing support to the administrative personnel as requested. In addition, the position dispatches, manages and allocates resources to meet the expectations of our clients, processes paperwork from service techs, payments from the customers and respects the confidentiality of all information that they come in contact with, and develops self-generated leads through networking, data mining (from existing client records) and referral generation from previous clients.

Additional responsibilities of the CSR Dispatcher include answering the phone promptly and professionally, calling customers to confirm maintenance appointments and scheduling as necessary, and working closely with service manager to coordinate scheduling and dispatch. In addition, our CSR Dispatcher sells new service agreements and renews existing service agreements, grows, monitors, and maintains the maintenance programs; updates change in ownership, adds new install job information and reviews reasons for non-renewals. Our CSR Dispatcher receives, records, and maintains sales lead information, sets appointments as necessary, communicates clearly, precisely, and in a friendly manner, and ensures the accurate capture, data entry and maintenance of customer information. They work closely with the service, IAQ and sales departments, recognizing and identifying possible sales opportunities facilitating appropriate follow up and alert managers quickly to significant customer issues.

What you Need to be Qualified for the Customer Service Representative Dispatcher Position

In order to be qualified for the CSR Dispatcher position, a minimum of 2 years' customer service and/or dispatch is required, preferably in the HVAC industry. Our CSR Dispatcher must have the ability to learn our products and services being offered, which may require additional study and training both on and off site. And they must continuously improve their knowledge of HVAC work, and how Infinity Texas Air operates to benefit the customer. Our CSR Dispatcher must communicate effectively with associates, superiors, vendors and customers and possess superior interpersonal skills. They must efficiently manage time and schedules and be capable of understanding client needs, and favorably influence their decision. Our CSR Dispatcher must be computer literate to the extent necessary to fulfill the responsibilities; knowledge of Excel and Word is required as is familiarity with the use of smart phones, email and text messaging. Clean, neat and professional appearance is required.

Benefits for the Customer Service Representative Dispatcher Position

As part of our company, we believe in all our employees and offer the opportunity for advancement. We are happy to offer our CSR - Dispatcher a competitive wage plus a generous benefits package.

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile friendly application so that we can review your information. We look forward to meeting you!

Background and Drug Screening will be done before an offer is made.