IT Trainer
Falcon IT & Staffing Solutions
 Folsom, CA

We are currently seeking an IT Trainer to work with our client in Folsom, CA.  This opportunity is working in support of the Department of Energy (DoE).

Must have the following at a minimum:

  • 4+ years of relevant experience in training and development

  • Ability to gain, understand and apply knowledge from technical manuals and SOPs

  • Strong understanding of training needs when developing materials for both classroom (ILT) and via web-based (OLT) delivery.

Position Summary: The role of the Western Area Power Administration (WAPA) instructional technologist (WIT) is to provide instruction, training, and resources in order to facilitate the use of technology within WAPA which will increase employee’s use and knowledge about technologies and tools used at WAPA. The WIT will assess and evaluate training needs, develop a comprehensive WAPA training curriculum for IT user enhancement, develop education/training materials, and provide instructional training (classroom, eLearning, and self-help guides).

Job Duties:

Responsibilities include but are not limited to:

  • Assesses, designs and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state-of-the-art technologies related to training.

  • Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement.

  • Monitors and reports the effectiveness of training on employees during the orientation period and for career development.

  • Offer the skills and approaches to provide classroom and live interactive online courses and events.

  • Use evidence-based performance research to provide the skills and knowledge necessary to improve performance within the WAPA organization.

  • Provide the materials and tools needed to develop and manage performance improvement.

  • Must be very effective at designing, developing, and teaching lesson plans and a variety of training material, such as quick guides, classroom guides, hand-outs, etc. using desktop publishing; submitting initial versions for review; revising and editing final copy.

  • WAPA has recently started using ServiceNow for a multitude of activities/tasks and is in process of developing other modules within ServiceNow. The trainer must develop and teach training modules on topics such as the onboarding of new employees, offboarding employees, and other ServiceNow related training needs.

  • Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.

  • Maintains safe and healthy training environment by following organization standards and legal regulations.

  • Coordinates equipment and room requests as required for the training being presented.

  • Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.

  • Ensures operation of training equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

  • Maintains quality service by establishing and enforcing organization standards.

  • Evaluates training by evaluating effectiveness of training to specific job applications.

  • Maintains technical knowledge by attending educational workshops and reviewing publications.

Basic Required Qualifications:

  • Education/Experience

    • High School Diploma/GED required

    • 4+ years of relevant experience in training and development

  • Skills:
    • Must have strong verbal and written communication skills

  • Must have strong judgment, organizational, problem-solving, and decision-making skills

  • Ability to gain, understand and apply knowledge from technical manuals and SOPs

  • Strong understanding of training needs when developing materials for both classroom (ILT) and via web-based (OLT) delivery.

  • Excellent writing proficiency and creative training ability, and graphic design knowledge / ability.

  • Must be highly professional, dynamic, engaged and energetic.

  • Must have a solid understanding of different learning styles.

  • Must be able to prioritize, organize and schedule work; communicate by tactfully and courteously explaining orally and in writing technical and non-technical information; establish effective working relationships throughout the IT department; analyze, identify, articulate, and solve training-related problems.


  • Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.

  • Must be willing and able to complete a DoE low risk background investigation for the position.

Desired Qualifications:

  • Experience developing training for ServiceNow a plus.

  • The ability to quickly learn about WAPA systems and the technology in which we use.