Area Service Manager

Ingersoll Rand Florence, SC
At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car®, Ingersoll Rand®, Thermo King®, Trane®, American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com.

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

Job Summary:

Responsible for directing service projects or a multitude of service projects of ongoing service agreements and emergency service work within an assigned territory or market. The Area Service Manager manages all aspects of the projects, from beginning to end, with direct responsibility for project execution while leading a team, or teams, to accomplish specific objectives in a given time frame and with available resources. Typically requires an Associate's degree (A.A.) or equivalent from two-year college or technical school; four (4) to ten (10) years of related experience and/or training; or equivalent combination of education and experience.

SCOPE

This position is responsible for up to $5M in Revenue.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned.

* Accountable for the strategy and performance achievement of operating plan.

* Responsible for all aspects of project planning for ongoing service contracts and emergency service needs, including work orders, change requests, etc.

* Identifies and prioritizes projects and plans jobs in detail.

* Responsible for customer satisfaction and budget for assigned projects.

* Reviews and validates contracts and estimates by performing risk analysis and developing risk plans.

* Creates and makes revisions to project schedules including assigning tasks.

* Meets with contractors and owners to discuss scope of project; budgets; performance; and close-out.

* Functions as the primary interface between the customer, vendors, sub-contractors, and internal expertise within the office and project administration.

* Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects.

* Confirms Trane's ability to meet the project performance and financial requirements by obtaining and analyzing customer data, project data, and implementation issues prior to accepting the project.

* Responsible for completion of documents and updating of corporate databases.

* Facilitates invoicing and payments by verifying and approving project-related materials.

* Maintains quality standards by supervising project-assigned staff and inspecting job sites.

* Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.

* Manages the assigned project within the time and cost estimates.

* Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.

* Obtains acceptance and timely sign-off of the project by the customer.

* Elicits and verifies punch list and warranty items are completed in a timely manner.

* Responsible for training and developing HVAC Field Technicians.

* Makes recommendations for hiring/terminating staff to the Service Manager.

* Supports HVAC Field Technicians by providing technical advice and offering guidance.

* Ensures the quality of work by reviewing technicians work.

* Assists in scheduling, organizing, and dispatching HVAC Field Technicians.

* Conducts performance appraisals in concert with service supervisory personnel to recommend raises, promotions, training, and disciplinary actions.

* Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.

* Flexibility to work outside normal work hours/weekends, as required.

* Regular travel requirements with some overnight travel.

SUPERVISORY RESPONSIBILITIES

Directly supervises HVAC Field Technicians in the Service process. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching and mentoring employees; and resolving problems.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A.A.) or equivalent from two-year college or technical school; four (4) to ten (10) years of related experience and/or training; or equivalent combination of education and experience. Working knowledge of office equipment and Microsoft Office products. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License, Acceptable Driving History, EPA Certification

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear, use hands to finger, handle or feel, and reach with hands and arms. The employee is frequently required to stand, walk and sit. The employee is occasional required to climb or balance and to stoop, kneel, crouch, or crawl. The employee must frequently lift up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment with frequent visits to job sites which includes outdoor work and work in mechanical/equipment rooms. During the job site visits, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate but occasionally loud.

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.

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