Warehouse Customer Service Representative
Clarkson Eyecare
 Fenton, MO

Job Responsibilities


  • Process sales orders and verify product availability whether at the distribution center or in the vendor’s inventory

  • Process purchase orders ensuring items are set up correctly, quantities are correct, product lead times are accurate and purchase order dates are accurate

  • Process returns to our vendors. Ensure accuracy of items and item counts

  • Build mutually beneficial, sustainable relationships and trust with external and internal teams through open and interactive communication

  • Promptly answer calls from internal offices, regional distribution centers, vendors and other employees fielding a broad variety of questions. Provide accurate, valid and complete information by using the right methods and tools

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Ability to prioritize tasks and, just as importantly, shift priority as your day unfolds. Change is constant and we need to be flexible

  • Identify areas of process improvement. We value your opinion, please ask “Why?”

  • Knowledge of Return Authorizations, repair requests & warranties.  Processes to take to ensure complete patient satisfaction

  • Work with select vendors to return product directly bypassing our distribution center

  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies


 Minimum Qualifications


  • High school diploma required

  • Attention to detail and accuracy

  • Excellent communication and presentation skills. Concise yet thorough written communication

  • Ability to multi-task, prioritize, and manage time effectively

  • Ability to thrive in a fast paced, ever changing office environment

  • Ability to work both independently on projects as well as in a team environment

  • Strong computer skills

  • Microsoft Dynamics AX, or similar ERP experience, preferred

  • Previous customer service experience in an office environment preferred

COMPENSATION 

Attractive compensation package consists of the following:


  • Competitive base salary

  • Bonus eligibility

  • Personal time off

  • Paid holiday time off

  • 401(k) with employer match

  • Insurance benefits, including: medical, vision, dental, and life insurance

Apply online at: careers.eyecare-partners.com

Eyecare Partners is an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.