Food Service/Retail Team Member

Rutter's Dairy Inc Fayetteville, PA
Job Title: Food Service/Retail Team Member

Classification: Non-Exempt

Reports to: Store Manager/Restaurant Manager



Team Members facilitate the mission of Rutter's, to offer customer's world class customer service, convenient high-quality food and beverages, and the latest technology to provide convenience at the speed of life. Team Members perform a variety of tasks related to different areas of the store including food preparation, running a cash register, customer service and general housekeeping.


* Attend to customers in a timely, courteous, and professional manner.

* Operate cash register, collect, verify, maintain proper cash levels and report all moneys due to the company.

* Ensure the proper execution of Rutter's Restaurant program including food safety procedures.

* Performs duties at multiple workstations (e.g., register, food prep, make table, expediter, etc.)

* Report any problems with customers (such as non-payment, loitering, etc.) to store manager immediately and take action according to policy.

* Stock and maintain inventory levels as required throughout the store.

* Complete all store housekeeping functions (i.e., dusting, sweeping, mopping, cleaning restrooms, emptying trash, etc.).

* Ensure the proper execution of all assigned store level marketing programs.

* Comply with all company policies at all times.

* Demonstrate team oriented approach through words and actions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

* Stand for prolonged periods of time without a break

* Work indoors (90%) and outdoors, all weather conditions (10%)

* Work in cold refrigerator or freezer

* Must be able to hear customers place orders, start gas pumps and respond and hear buzzers and alarms located throughout the store

* Frequent lifting, pushing, and/or pulling of up to 50 – 60lbs

* Frequent walking, stretching, bending, stooping, twisting, reaching, grasping, and repetitive movements

Preferred Education and Experience

* Entry level position, no experience necessary

* Able to work holidays and weekends

* Willing to accomplish all tasks

* Comfortable working in a fast-paced environment

* Ability to interact productively with co-workers and function well in a team environment

* Ability to resolve customer issues

* Must be able to read, write, use a computer, comprehend English and perform basic math functions

* High energy, positive attitude with focus on customer service

EEO Statement

Rutter's is an Equal Opportunity Employer. Rutter's does not discriminate because of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.