Tavern Restaurant & Bar Manager

Nemacolin Woodlands Resort Farmington, PA
The Restaurant Manager is responsible for creating a casual dining experience that creates and ensures a positive and memorable guest dining experience in a high business volume outlet. Will be accountable for overseeing all day-to-day operations of the Tavern and the Entertainment Complex from planning to execution within a luxury, Forbes Five Star, destination resort to include quality assurance, inventory of supplies and disposable goods, forecasting business levels, and front-of-house related responsibilities. Will provide collaborative leadership working closing with the Executive Chef and/or Chef de Cuisine in attracting and retaining top talent, and creating a great place to work atmosphere for all Associates. This is a key leadership role within the Food and Beverage Department's management team.

Essential Functions:

Restaurant Management & Entertainment Complex/Poolside

* Direct, plan, supervise, and monitor the day-to-day restaurant or entertainment complex operations to ensure that each lunch/dinner shift runs flawlessly from an execution and a guest experience standpoint

* Working closing with Executive Chef and/or Chef de Cuisine to attract, select, and retrain top talent, and creating a positive and professional work atmosphere

* May assist Executive Chef and/or Chef de Cuisine and culinary team on menu recommendations

* Develop, coach, and engage Associates to ensure teamwork, and Associate satisfaction and recognition

Financial Management

* Oversee weekly, monthly, and quarterly accounting for revenues and expenses

* Review resort daily financial report and respond accordingly

* Manage salaries and wages, and operating expense in-line with the approved financial plan and budget

Guest Satisfaction

* Ensures and reinforces Forbes Five Star Standards are achieved and sustained

* Interacts with guests utilizing Nemacolin's brand standards, providing the guest with information about the resort, and highlighting unique features and offerings

* Owns and solves and any guest concerns or complaints in a timely and extraordinary guest-centric manner

Associate Engagement

* Train and develop staff, ensuring performance quality and memorable experiences for guests

* Coach, manage, evaluate, and provide performance feedback to a diverse, predominantly professional level staff

* Create standard operating procedures that establish clarity and consistency, drive accountability, and ensure safe operations and sound execution of all restaurant management activities

* Create work schedules to ensure adequate staffing; during dining periods is present and continuously moves through the dining room, assisting Associates when necessary, interacting with guests, and generally overseeing that the fine dining service meets/exceeds the restaurant's standards

Knowledge, Skills and Abilities Required:

* Bachelor's degree in hospitality management or 4-5 years equivalent casual dining restaurant management work experience

* Experience in a Forbes 4 or 5 star rated restaurant is preferred; superior customer service/guest experience required

* Must have proven leadership and communications skills to easily establish rapport with FOH and BOH peers and Associates

* Excellent managerial, accounting/finance skills, and computer/systems proficiency

* Proven track record of staff development and retention

* Possess an outgoing professional, collaborative, and positive demeanor in all interactions

* Be able to multi task; adapt to change; and problem solve with finesse

* Strong organizational and time management skills

* Must be able to speak English

Additional Requirements:

* Communicate all resort news to Associates as needed; conduct daily stand-up meetings with Associates/team

* Attend all mandatory meetings within F&B department and resort

* Must be able to lift/pull/push/carry approximately 10-30 pounds

* Must be to stand continuously for 90-95% periods of time