Techical Support Representative with Sales Background

Job Description

- In-bound call center environment

- Organize ideas and communicate oral messages appropriate to listeners and situations

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

- Provide customer service & support to end-users (customers) by answering queries and troubleshooting issues by guiding users through step-by-step solutions.

- Solutions include, but are not limited to, resolving billing, performance, feature related issues, answering policy, upgrades, Ad approval/disapproval questions and others.

- Support will be provided by clearly communicating solutions in a user-friendly, professional manner.

- Offer alternative solutions where appropriate with the objective of retaining customers, clients, and businesses

- Deliver service and support to end-users using AdWords, Adwords Express, GMB & other products related to AdWords

- Gather customer's information to understand account details to provide best resolution

- Diagnose and resolve technical product issues involving campaign performance, billing etc

- After resolving customer's issue provide consultative service by upselling/cross selling products/features

- Research required information using available resources

- Follow standard processes and procedures

- Identify and escalate priority issues per Client specifications

- Redirect problems to appropriate resource such as consult etc

- Accurately process and record call transactions into the CRM tool

Details:

- Full Time Monday-Friday

- Rotating Schedule:

July 9AM-5:30PM

August 11AM-8:00PM

September 9AM-5:30PM....

- Long-Term Temporary Position

- Located in Farmington Hills, MI

- $15/HR

Additional Information

Innovative company seeking individuals to join their team!

Have questions? Call Kelly Services - Miriam Cuevas at (586) 335-4079.