Sales Associate - PT (Falls Church, VA) - (KA12973)

Goodwill of Greater Washington Falls Church, VA

DIVISION: Retail Operations

REPORTS TO: General Manager and Assistant Retail Manager

COMPANY:

Make a difference while working for a leading social services enterprise ranked by consumers among the nation’s top 25 most inspiring companies. Goodwill of Greater Washington (GGW) helps people with disadvantages and disabilities overcome barriers to employment and sustain a level of independence through its workforce programs and services. The Contributed Goods and Retail Operations Division has 16 stores in Maryland, D.C., and Virginia. A leader in the local merchandise resale industry, the Retail Division’s revenues fund a large part of GGW’s mission.

Impact Your Future, While Impacting Your Community. Our Company.Your Career.Together We Transform Lives!

POSITION SUMMARY:

Provides excellent customer service as a first point of contact to retail customers and maintains the salesf loor to ensure an exciting shopping experience. Partners with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor; provides operational sales and support to management team.

NOTE TO APPLICANT:

Please consider the job location when reviewing open positions and apply for those jobs to which you can travel. As a member of Goodwill of Greater Washington's Retail Staff, and as a condition of employment, you will be required to work a set schedule in support of the store opening, production, and closing operations. This schedule will include work on some weekends and holidays.

Essential Duties and Responsibilities:

1. Provide professional and courteous service to all customers inside the store, outside the store, and on the phone.

2. Demonstrate accurate cash handling skills to include but is not limited to making change, operate and maintain the cash register, check and charge card machines, and use of a calculator.

3. Maintains knowledge of merchandise and answers customer's questions courteously and promptly.

4. Keep floor merchandise neat and orderly (racks, shelves, bins, and hangers), and assist customers with purchase selection if requested.

Other Duties and Responsibilities:

1. Maintain an orderly and clean register area.

2. Assist with shipments and ensure that merchandise is taken from the truck and place on the floor in a timely manner.

3. Maintain familiarity with store security procedures and exercise security practices when necessary.

4. Perform store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms).

5. Perform other tasks as assigned by management.

Required Qualifications:

Ability to effectively communicate with customers and GGW associates.

Ability to provide exceptional customer service to all of our customers.

Ability to settle customer complaints.

Ability to perform basic math skills.

Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift)

Ability to bend and lift up to 40 pounds frequently.

Basic working knowledge of computer applications and the internet.

A minimum of six months of previous work experience.

Preferred Qualifications:

High School Diploma or equivalent.

Previous experience working in a retail environment.

Excellent customer service related skills.

Working knowledge of a cash register.

Multilingual with complete fluency in English.

Please ensure that your resume and/or application reflects a history consistent with the duties and requirements desired for this position.

We are proud to be an EEO/AA employer minority/female/disability/vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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