Objective of job
Take responsibility on implementation of MB customer services system & process training program in retail network. Cooperate with BMBS CS & ND, develop local training concept based on BMBS and dealers’ raining request.
- Support CS training team to do the training market research, training needs evaluation, training planning and adjustment, training and assessment record management etc.
- Implement the existing training program for retail. Conduct high quality face-to-face training and virtual classroom training at training centres, or on-site in dealers if necessary. Play the role as assessor in the qualification and certification assessment test.
- Cooperate with the BMBS BUs (like CS & ND) and GT of MBAG, lead the project on local training concept development and MB global training concept local adaptation for e-training, virtual classroom and face-to-face training. Hand over the new MB training concept to BMBS internal trainers and outsourced trainers.
- Support the team to manage the training outsource project, monitor the external trainer training quality
University degree graduated, preferred major in automobile engineering.
10 years relevant working experience. Project management and retail training/consulting experience would be an advantage. Computer literate, fluent in English and Chinese, both written and oral essential are requested. Strong customer-orientated mind-set with good organizational, administrative and leadership skills. Strong interpersonal skills, ability to work under high pressure and work independently.
Familiar with MB training business and MB retail system and process in Customer Services, Workshop & Parts business area. Understanding the retail CS process and system training needs.