Accident Business Project Management
Beijing Mercedes-Benz Sales Service Co., Ltd.
 Fairland, MD

-Project manager to conduct market and intelligence research, understand industry policy changes and have in-depth insights about market dynamic and customer needs; Assist management team to develop and implement Accident Management Strategy and conduct effective communication with stakeholders

-Project management: Make business improvement plans based on the development strategy; Understand different needs from customers, dealers and Regions; develop competitive service products to capture market changes; and take charge of product launch and implementation

-Project execution: Conduct sufficient internal and external communication, supervise and manage front-line execution, monitor the project progress and achieve business growth through effective implementation

Task description

Development and Implementation of Strategy

•Obtain in-depth understanding of the market changes, challenges and cusotmer demands throuth market and intelligence research

•Assist management team to develop Accident Management Strategy and work out impemtation plan

•Maintain smooth and efficient communication with stakeholders to create alignment on Strategy and implementation plans

Accident Management Operation

•Develop proposals regarding fundamental problems or project related to accident management

•Monitor the market development and dealership performance of insurance business and accident repair throughput and parts turnover

•Identify dealership current problems on accident repair and insurance business and develop countermeasures

•Work with other After-sales teams to apply countermeasures to improve dealership performance on accident repair business and customer satisfaction

Accident/Insurance KPI steering and projects support

•Ensure the retail processes aligned with global standard as well as adapted to meet local market needs

•Develop and update accident business KPI steering tools

•Support projects including training and communication with insurers, communication tools

Qualification

Skills/Experience/Attributes:

-More than 3 years working experience (preferably in automotive industry)

-Solid automotive after-sales retail operation experiences or Auto Insurance operation experiences

-Deep cultural understanding as well as excellent Communication and Presentation skills

-Strong Customer and Service Focus

-Excellent analytical and conceptual ability

-Automotive retailing, dealer management and workshop experience is a plus

Specific knowledge:

-Fluent in English & Chinese, and good command of MS Office applications

-Willing to travel frequently within China

Education/Training:

-University or colleague (business, economics, engineering)