High School Game and Technology Program Instructors
Envision EMI
 Fairfax, VA

Scholar Experience Team Responsibilities

The Support Staff are responsible for the total customer experience, be it logistical implementation to being available for any student or other customer that needs individual attention. Work may include: working behind the scenes to ensure that all events run smoothly, administrative tasks such as filing paperwork and sorting program materials, interacting with and supervising students, overnight student individual attention for any reason, communicating with families, vendors and key contacts, , being responsible for program equipment (cars, communication equipment) and monies, as well as other responsibilities. This position requires physical activity, including heavy lifting and walking/being on one's feet for long periods of time.

Responsibilities

  • Monitor the safety and whereabouts of scholars at all times
  • Be knowledgeable of all policies and procedures and assist in their enforcement, including student conduct and dress code
  • Collaborate with families and scholars regarding any concerns including medical issues, homesickness and special needs while at the program - according to policy guidelines, with the guidance of program management
  • Interact with parents and scholars in a customer service-friendly manner
  • Identify and solve any logistical problems that arise efficiently and professionally
  • Manage safe and efficient transportation of scholars and staff during program, using program vehicles
  • Advance the location of program events to ensure proper set up and the logistical success of the event
  • Prepare all meeting rooms and deliver organized program materials according to curricular needs
  • Assist with on-site set up and take down at the end of each session as well as at the end of the cycle
  • Attend daily staff meetings
  • Work closely, cooperatively and amicably with all staff members
  • Attend to personal needs of scholars for the entire program on an “on-call“ basis
  • Provide nighttime program support on a rotating basis
  • Facilitate check-out and visitation for students and assist program visitors when necessary
  • Perform other duties as determined by the program leadership
  • Inspect and/or test every aspect of a given location and event in preparation for the arrival of scholars and staff to ensure the logistical success of the event
  • Some positions include driving a program vehicle; qualifications to drive the program vehicle include a valid US driver license and being 21 years of age

Support Staff Qualifications

  • Bachelor's level education or current student
  • Previous experience working with High School students
  • Strong logistical and organization skills
  • Must be able to bend and lift boxes up to 50 lbs. and walk up to 10 miles per day
  • Ability to exercise good judgment and solve problems
  • Maturity and professionalism
  • Excellent customer service skills
  • Ability to set expectations for and enforce appropriate student behavior

Compensation & Benefits

  • Seasonal Team members enjoy the experience of working with like-minded professionals, passionate about helping every student realize their career and life aspirations. Additionally, Envision offers:
  • 3-5 days of accredited pre-program training on topics such as: operational excellence, and scholar safety
  • Continuing Education Certificates for educators, program leads, administrative and support staff (for eligible staff who attend training)
  • Compensation paid bi-weekly
  • Housing and meals during program sessions as well as between program session travel
  • Partial stipend to offset the cost of travel to training and home from last program location
  • Successful Candidates
  • Are high energy, flexible, and have the ability to work extended days and hours
  • Can reside at the program site
  • Can complete a mandatory training program prior to working first session
  • Can pass a mandatory background check
  • Are eligible to work in the United States

Envision's programs are held on college campuses and at conference centers across the United States. Positions could be based at any program location. The approximate start date in 2020 is June 15th.