Support Specialist - Accuity - Evanston

RELX Group Evanston, IL
Support Specialist - Accuity - Evanston

Are you looking for a role to improve your knowledge of government services? Do you thrive in providing support to those who are in need? We are looking for you, a skilled and communicative individual who works quickly and deftly to meet deadlines to support a variety customers.

We are Accuity's Government Services department. We focus on the provision of asset verification for federal, state and county agencies who resolve eligibility for publicly funded programs. We are committed to performing at the highest quality and accuracy standards.

This role partners with financial institutions (FIs) and field office/agency staff using the Asset Verification Service (AVS) systems to provide support, respond to customer inquiries, and craft efficiencies in operating procedures. As a member of the team, we will work to evaluate and streamline our operating procedures in this constantly evolving field.

Key Responsibilities:

* You will act as a phenomenal partner with field offices, agencies and financial institutions participating in the AVS Programs by providing support and inquiry resolution.

* Train FI personnel on all components of the solutions, including the web-based application and all supporting procedures.

* Respond to phone and email inquiries regarding AVS Programs. Log all inquiries and resolution into the appropriate systems and databases.

* Contact financial institutions to encourage the completion of overdue requests.

* Convert partners to automated processing methods.

* When necessary, recruit FIs for participation in AVS Programs.

* Provide status reports to Team Leader/Manager.

* Process registrations of FIs, including additions, changes/deletions to institutions and user accounts.

* Meet contracted service level agreements, including FI Network Coverage, response times, etc.

* Assist in resolving/reporting any errors related to operations.

* Assist in maintaining documentation of procedures and reports.

* Assist in evaluating existing procedures to identify efficiencies.

* Attend and contribute to production meetings.

* Occasionally work other shift times to assist in coverage for other team members (6:00-2:30 shift, 8:30-5:00 shift, 12:30-9:00 shift).

* Additional department responsibilities as required.

Qualifications Required:

* College Degree preferred. High School diploma required.

* You have a strong attention to detail and dedication to the highest quality of performance.

* You expertly perform multiple tasks, such as communicating issues and solutions, recruiting participants and training over the phone.

* You can work quickly and meet deadlines with ability to work overtime, are self-motivated, reliable, proficient at working independently as well as in a team.

* You work well with PC's and web-based applications. Experience with Microsoft Office Suite required.

* You are able to obtain SSA Security Clearance as a condition of employment.

About Reed Business Information:

Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day. RBI is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.

http://www.reedbusiness.com

RBI General Benefits Package

* 401k match of 5%

* 18 Days Holiday

* Paid Charity Days – 2 days per year

* Benefits start upon the hire date

* Excellent OTE & Competitive Salaries

RBI is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact jobs@rbi.co.uk . EEO is the Law. EEO is the Law Supplement