Key Holder

BootBarn, Inc. Eureka, CA
Key Holders are responsible for providing an outstanding customer experience to all Boot Barn customers. They embody the Boot Barn mission, vision and values in all they do by developing selling and service skills, product knowledge, merchandising and visual presentation skills and point-of-sale proficiency. Key Holders partner with the management team to attain sales goals, assist with staff development, and all store operations.

Essential Job Functions

* By your actions foster a service and selling culture, exceed customer expectations and build consumer relationships that will be enduring

* Ensure customers receive the highest level of service through creating an engaging customer centric selling and service environment, accurate product knowledge, maintain SSC merchandising standards, and all other components of customer service

* Develop product knowledge expertise for our product categories and understand the features and benefits of individual products

* Maintain and achieve measureable goals including: sales per hour (SPH), units per transaction (UPT), average dollar per transaction (ADT), customer capture rates and email capture rates

* Be informed and understand current merchandise promotions, and current advertisements

* Actively seek new ways to improve metrics by partnering with the Store Manager and Assistant Store Manager

* Partner with the store leadership team to learn and understand all management processes and reports

* Assist in floor moves, merchandising, display maintenance, set up sales, and store housekeeping; assist in processing and replenishing merchandise and participate in receiving and monitoring floor stock

* Adhere to all Company policies, procedures, and practices including signing, pricing, OSR, and loss prevention; accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers

* Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures

Other Duties and Responsibilities

* Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, employees, corporate partners and vendors

* Demonstrate high level of quality of work, attendance and appearance

* Adhere to all Company Policies and Procedures and Safety Regulations

* Adhere to local, state and federal employment laws

* Work varied hours/days to meet the needs of the business

* Ability to be flexible and willing to work extended hours when necessary

* Travel up to 10% of scheduled shifts

* Any additional duties assigned by Management

Nature of Supervision

Work with Store Manager, Assistant Store Manager, District Manager and Regional Director to ensure smooth operation of the store and that sales goals are being achieved.

Performance Measures

Achieve goals defined by store management: Sales per hour (SPH), units per transaction (UPT), average dollar per transaction (ADT), customer capture rates and email capture rates

Supervisory Responsibility

* Manages store sales associates

* Inspires the store team to achieve goals; treats all with respect

* Provides coaching, direction and develops selling skills in sales associates

* Ensures work flow and processes are to maximum efficiencies in store

* Lead, guide and coach team to accomplish common goals

Education/Experience

* High School Diploma or GED, 1 to 2 years of retail sales experience

* Demonstrates leadership and communication skills

* Good time management and organizational skills

Competencies

* Customer Centric / Sales Driven – Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers expectations. Continually searches for ways to improve customer service

* Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.

* Establish Trust - Follows through on commitments. Is honest and direct in dealing with people. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

Physical Demands

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job

* Standing or walking for 75% of scheduled shifts

* Bending, stooping, kneeling and squatting occasionally throughout scheduled shifts

* Required to lift, move and carry up to 40 pounds

* Ability to use a ladder and/or step stool occasionally

* Ability to read, count and write to accurately complete all documentation and reports

* Must be able to see, hear and speak in order to communicate with employees, SSC partners, customers and vendors

* Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

* Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

(Check the box that applies by double clicking on the box.)

Sedentary: Limited activity, no lifting, limited walking

Moderate: Mostly standing, walking, bending, frequent lifting

Light: Office work, some lifting, bending, stooping or kneeling, walking

Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

* The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance

* Noise levels are considered low

Contacts

This position works largely with the Store Manager, Assistant Store Manager, and District Manager. This position has interactions with the Regional Director, Sales Support Center, specifically, Human Resources, Merchandising, Retail Inventory Control, and Visual Merchandising

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