Collection Specialist

ALM Media Properties, LLC Erlanger, KY

ABOUT THE TEAM: We are an energetic, productivity-focused team that uses each other's fresh prospective to improve performance and keep our customers happy.


* Conducts collection efforts via phone and email

* Assists customers with account resolution

* Applies customer payments in billing systems

* Makes adjustments to customer accounts

* Respond to credit card chargebacks

* Research unapplied cash

* Process refunds

* Keeps accurate notes on collection efforts

* Apply/release customer credit holds

* Communicate with sales reps/internal staff regarding past due accounts

* Send monthly statements


* Collection experience required

* Good communication skills both verbal and written

* Must be proficient in Microsoft Excel

Discover where your talent fits best at ALM…

At ALM, we're reinventing the way professionals use information, news, data, marketing solutions and events to manage the business of business. That requires creativity, collaboration and innovation. Headquartered in New York City with 18 offices worldwide, ALM brands have been serving their markets since 1843. Join our team of talented ALMers working to create exceptional experience for our audiences and customers across the globe.

ALM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, national origin, age, disability or genetics. In addition to federal law requirements, ALM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.