Kitchen Support

Cinemark Erie, PA
The Kitchen Support is responsible for providing seamless customer service and guest experiences. This position works closely with management to be knowledgeable about the Cinemark's policies and procedures, along with any specials and be able to successfully execute initiatives to achieve objectives in sales, guest service, satisfaction, food quality and presentation, cleanliness and sanitation for all designated areas of operation. Additional responsibilities and duties may be assigned as needed.RESPONSIBILITIES (JOB SPECIFIC)

* Must be knowledgeable about and be able to accurately promote food specials and other menu items.

* Follow Company-provided script from greeting to guest departure.

* Ensure that all food and beverage products are consistently served according to the Company's recipes, portioning, cooking and serving standards.

* Follow established policies and safety and sanitation standards in all areas of operation.

* Communicate specific customer requirements to managers or other personnel as needed.

* Circulating among guests to solicit feedback.

* Clear, clean and re-set guest tables upon departure.

* Keep food pass area clean and organized, properly organize completed orders and restock items as needed or requested.

* Provide first-class customer service at all times

* Manages and monitors completion of all required information in computer systems


* Knowledge of food and beverage/restaurant front of the house operations.

* Solid basic math skills and ability to operate a cash register/POS system.

* General knowledge of common ingredients, cooking procedures and safety and sanitation.

* Knowledge of company established standards of service, alcohol service, manuals, training guides and other policies.

* Personal Characteristics

* Excellent customer service skills, energetic, enthusiastic and motivational.

* Must be able to build and maintain a positive rapport with other individuals.


* Frequent bending, kneeling, and lifting up to 50 lbs.

* Frequent standing, walking and reaching around restaurant.

* Noise level may be moderate to high at times.

* Indoor and outdoor dining areas with exposure to the outdoor elements at times.

* Be able to work in a standing position for extended periods of time.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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